(6 years 8 months) Directing strategic IT functions including IT Portfolio Roadmap, Service Delivery in collaboration with diverse team members spread across countries; supervising cost budgeting, target achievement strategies & service operations including KPIs & SLAs. Providing IT Infra, IT Operations, IT Security and CRM support for 30 plus universities brands GUS worldwide Defining service standards and guidelines, governance structure, best practices for excellent service delivery, expertise in increasing Customer Satisfaction Score (CSAT). Facilitating discussions to elicit and understand business needs, requirements & priorities; driving prioritization and end-to-end project management with senior stakeholders and providing insights for design & business process. Leading IT Infrastructure, IT Operations and IT security teams. Ensuring strategic capacity planning and compliance for entire group. Identifying & eliminating security vulnerabilities with strategic solutions that increase data security; directing and supporting the implementation of new software and hardware. Developing & maintaining third party relations including vendor assessment, relationship building, contract management, vendor negotiation and commercial assessment liaison & maintaining. Ensuring & managing deliveries of the project using agile methodologies, right from initiation until go-live. Providing post-implementation, maintenance and enhancement support to the client with regard to product / software application. Partnering Risk, Security and Operations team to ensure relevant IT processes are designed and executed in compliance with relevant SOX/IT general controls. Implementing IT policies, SOPs, IT Governance framework, analytics and Dashboards. Hiring, mentoring & training Teams to ensure efficiency in process operations; motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition.

(5 years 11 months) Led the end-to-end smooth operation for over 20,000 students across 7 campuses plus 1500 employees; deployment of latest Technologies like Virtual Infrastructure, Storage and BYOD. Steered digital marketing initiatives through SEO, Social Media, Website and other campaigns Established Online Learning Management System (LMS) for all the students and faculty; managed ITIL based service desk across all campuses. Implemented the domain infrastructure for entire academy with central management; successfully designed and implemented highly available IT infrastructure and data center. Led the implementation of WDS for Imaging of laptops and desktop for efficient and robust system delivery. Successfully moved all critical application to Cloud for high availability.

(2 years 8 months)

• Directed a high performing Project Team for resource allocation planning, capacity planning, project scheduling, risk mitigation, action item resolution, performance requirements & productivity metrics tracking within a hybrid Agile & Waterfall environment • Led IT infrastructure and IT Information security for Bharti Axa Life Insurance. • Managed IT service delivery for IT infrastructure, security and Incident Management with Axa Technology. • Led Incident management & help-desk management for entire Bharti Axa Life Insurance. • Streamlined entire infrastructure services across different geographic locations. • Managed service delivery for 125 branches (Approximately 3500+ end users) across India and lead the team of 47+ technical professional. • Shared Daily/Weekly/Monthly deck of reports with business and RCA analysis within the agreed period. • Supervised the entire infrastructure support plus and assure all the process and daily check list are well documented as per the requirement of ISO 27000 and ISO/IEC 20000 standard. • Coordinated with vendors and Internal Support Teams to resolve the issues. • Closely monitored the repeated issues to ensure the quality improvement towards customer satisfaction and assuring all outages are well-informed and regular updates shared with the stakeholders. • Conducted IT governance meeting with stakeholders with appropriate continual improvement plan • Continuous check on spam or content filters as proactive measure for smooth email communications. • Driving the rollout of new applications from development to production environment, security policies and coordinating with the Project Teams. • Project management for various IT Infrastructure and application development projects along with digital Marketing and led data center migration project. • Successfully implemented BCP/DR for critical applications & VPN implementing across all 125 branches.

Key Deliverables • Took part in all the discussions with the client to understand the requirement. • Involved in handling project scoping, estimation, planning and finalization of technical & functional specifications, resource administration and quality management for the projects. • Developed the technical resources, software, hardware and solution for greater value edition. • Successfully executed a project for Johnny Walker Golf Club for providing infrastructure services for coverage and live transmission. Efficiently supervised 24 core fiber laid over the ground for connectivity provided to 18 live cameras to cover the tournament. Instrumental in enabling Wi-Fi for mobile and laptop users. Involved in connecting almost 300 desktop and 150 media equipments to see live streams & coverage from other cities and got them live transmitted through media hub in Gurgaon. • Accredited for establishing a similar set-up for Avanta Masters DLF Golf Tournament & DLF IPL Tournament. Effectively assisted the group in settings up clustering on windows environment, facility management, Citrix environment, fine tuning helpdesk management & Incident management, etc. • Budgeted, planned the funds for procurement, and sourcing of materials ensuring optimum utilization of materials, maximum cost savings & meeting anticipatory orders. • Managed procurement of material requirement including receipt accounting & maintaining minimum stock level. • Assure the documentation meets ITIL standard and compliance • Managed the overall information security audit with key focus on streamlining the working SLA’s and SOP’s for enhanced operational effectiveness. • Met the information security needs and ensured positive response to wider security initiatives; focused on information-related security risk, policies and work.

(10 years 5 months)

Joined as Sr. Engineer and rose to the post of Team Leader / Technical