Work experience

• IT Project Manager

  HEAL Medical

  2023.05-2026.02

  (3 years)

  ▪ Product Discovery & UX Research: Conducted intensive user shadowing and interviews with clinical staff to identify workflow friction; spearheaded a UI/UX redesign of internal applications that significantly reduced data-entry time and clinical errors. ▪ Application & Strategy Leadership: Led IT strategy and application development across 6 clinics, optimizing operations through system integrations (HR, Finance) and manage the lifecycle of specialized HIS platforms (Plato,Vesalius) to align with business growth. ▪ Performance Metrics: Increased team productivity by 25% through the implementation of AI workflows and modern project management tools. ▪ Policy & Governance: Formulate cybersecurity strategies, backup protocols, and secure transaction policies using Checkpoint and PandaSecurity to safeguard patient data. ▪ Budget & Resource Management: Oversee comprehensive IT budgets and vendor relations for platforms including Twilio, Zoom, ApprovalMax and etc. ▪ Automation & Cloud Ops: Architected workflows using AWS and Python to automate manual clinical processes. ▪ Cross-Border Collaboration: Serve as the primary IT liaison for the China-based parent company, aligning cross- border teams during M&A and infrastructure migrations.
• Assistant Product Development Manager

  Now TV HKT

  2022.01-2023.05

  (a year)

  ▪ Market Intelligence & Strategy: Performed comprehensive competitor benchmarking and market trend analysis for the Now TV streaming app and set-top box, identifying feature gaps that informed the product roadmap. ▪ Cross-Functional Ecosystem Management: Managed the integration of set-top box and mobile app ecosystems, collaborating with 5+ business units to deliver a unified, seamless user experience. ▪ Backlog & Requirements Management: Managed product backlogs, schedules, and requirements using Jira and Confluence, working closely with Scrum and QA teams. ▪ Compliance & Audit: Liaised with Risk and Audit functions to ensure all digital solutions met internal data privacy and regulatory standards. ▪ Efficiency Optimization: Identified technical bottlenecks in early development, saving the project 2 weeks of potential delays.
• Software Engineer, Software Project Management

  Yew Chung Education Foundation

  2020.07-2021.11

  (a year)

  ▪ End-to-End Development & Coding: Engaged in hands-on coding for web-based projects and a new School App, managing the lifecycle from initial discovery and wireframing to final deployment. ▪ Technical Product Documentation: Authored all critical product deliverables, including system architecture diagrams, requirement specification document, user flows, and comprehensive UAT test plans. ▪ Product Delivery: Successfully delivered over 6 major projects in one year, including CRM, payment, and room booking systems. ▪ Agile Transformation: Spearheaded the transition from Waterfall to Jira Agile workflows, resulting in 80% of projects being delivered ahead of schedule and within budget. ▪ Cross-Functional Team Leadership: Managed deliverables for a distributed team of 4–5 developers and UX designers, ensuring design-to-development alignment and high-quality product outputs. ▪ Regional Stakeholder Collaboration: Partnered with diverse stakeholders, including business users, vendors, and regional partners, to drive project success and align technical solutions with global goals.
• Developer

  Hong Kong Economic Times Holdings Limited

  2019.03-2020.07

  (a year)

  ▪ Technical Standardization: Unified website architectures across different business units to maintain CMS consistency and API integrity using PHP and Standardized team documentation on issue resolution. ▪ UI/UX Development: Partnered with design teams to translate creative concepts into functional, dynamic web features.
• PHP Developer, Project coordination

  Multibank Fx

  2018.07-2019.01

  (7 months)

  ▪ Stakeholder Alignment: Established and maintained communication frameworks to align expectations among global end-users, stakeholders, and project teams, ensuring technical solutions met business objectives. ▪ Cross-Regional Coordination: Synchronized activities between Beijing and HK web teams, Marketing, and Design teams to fulfill complex financial business requirements. ▪ Project Governance & Reporting: Monitored project progress through rigorous research and testing; generated detailed operational reports to provide data-driven insights to leadership.