Duty Manager at Conrad Bangkok. A young hotelier graduated in hotel, resort and tourism management, second class honour at the University of Gloucestershire. I have spent more than 10 years living abroad, including half years Banquet training at Singapore Marriott Tang Plaza and one-year front office intern at the JW Marriott Austin (Second largest JW Marriott in the world), I can speak three languages including Cantonese, Mandarin, and English. My customer service skills have been recognized and I have consistently received great customer feedback. I am a team player and am able to form good relationships with my colleagues. Technical skills include: FSPMS, OPERA, Guestware, Guest experiences platform (GXP) Strongly believe that “If you take care of the associates, they will take good care of the customers, and the customer will keep coming back” J.Willard Marriott. Highlighting projects during my journey: • Accepted into the Marriott International Voyager – Global leadership development program – Management training program • Marriott International Voyager JAMbassador (Voyager Ambassador) in the Middle East and Africa region • JW’s Best award (June 2018) at the JW Marriott Austin, in recognition of my commitment to the hotel – Highest recognition at the property • Course representative in hotel, resort and tourism management course at the University of Gloucestershire during my final year of my degree study • Gloucestershire employability award – Gold (I am the 7th student achieved this award in University of Gloucestershire)