Work experience

• Presales Consultant

  Quandatics Malaysia (End to End Data Solution Provider)

  2023.10-Current

  (2 years)

  Led requirement gathering and scoping sessions, providing expert consultation on digital transformation initiatives. Advised clients on end-to-end data solutions to drive actionable insights and enable data-driven decision-making. Designed and architected 50+ scalable data and AI solutions tailored to business needs, covering domains like Data Warehousing, Data Integration, Data Governance, Business Intelligence and AI. Developed 30+ technical proposals for Enterprise and Government RFPs, covering various data domains like data management, data warehousing, data governance and more. Conducted product demos and developed Proof of Concepts (POCs) to illustrate solution value and address client pain points effectively, contributing to successful solution adoption. Designed and delivered workshops and training sessions on data tools and platforms, empowering clients with hands-on experience and deepening their technical capabilities. Provided pre-sales consultation and technical support across multiple regions, ensuring seamless engagement with enterprise clients Client Portfolio: Government-Linked Corporation (Financial Literacy Initiative): Developed a customer profiling dashboard that consolidates customer footprints from multiple sources into a centralized platform. This enabled seamless access to customer activities, empowering advisors to provide personalized financial guidance. Digital Transformation for Manufacturing Company: Led a data-driven transformation for a retailer with previously manual operations and no data visibility. Designed and implemented sales and inventory dashboards for performance monitoring, built automated data pipelines to streamline data processing and conducted training to upskill employees for self-service analytics. Enterprise-Wide Data Governance Implementation: Established a comprehensive data governance framework, deploying a metadata management system, business glossary, and data lineage tracking to enhance data consistency, accessibility, and regulatory compliance. Skills: Technical: Tableau, Qlik Sense, Power BI, Snowflake, OpenMetadata Soft skills: Consultative selling, Communication & Presentation, Solution Architecting, Negotiation, Project Coordination, Analytical Thinking
• Project Executive

  QuickDesk Pte Ltd

  2022.06-2023.10

  (a year)

  Successfully spearheaded and executed 15+ projects, encompassing diverse areas such as WhatsApp Automation, Chatbot Development, Sales and Marketing Automation, Data Visualization,and Software Integration. These initiatives delivered streamlined processes, enhanced efficiency,and maximized client satisfaction. Consulted on sales and marketing workflow automation, and conducted onboarding and training sessions leading to significant productivity improvements. Resulting in over 50% boost in digital marketing efficiency. Effectively conducting product demonstrations and technical presentations to clients including Government Agencies and large enterprises, identifying customer pain points, and tailoring solutions to meet specific needs. Resulting in increased sales, and higher customer satisfaction. Collaborated closely with cross-functional teams, including sales, developers, and stakeholders, to drive project success, ensure alignment, and exceed client expectations. Client Portfolio: Presented and led 3 chatbot development projects for a Professional Association, achieving a remarkable 75% automation of manual workload and providing 24/7 customer support, resulting in an enhanced user experience. Transformed sales and marketing operations for an e-commerce electronic equipment supplier, spearheading the implementation of automation projects, providing consultation on centralized database management and CRM integration, achieving 25% of improvements in email marketing engagement and open rates. Skills: Technical: ActiveCampaign, Zapier, Twilio Flex, Studio Flow for Chatbot Development and Integration, Figma, Data Visualization with Microsoft Power Bi & Google Data Studio, Google Workspace Project Management: Agile & Scrum Project Management Methodology, Jira and Jira Automation Soft Skills: Presales Consultation, Problem-solving, Customer Success, Critical thinking, Communication and interpersonal skills, Leadership, Organization skills
• Program Consultant for Code4Teens

  Sunway International Business & Management Sdn. Bhd

  2021.04-2022.03

  (a year)

  Co-designed an impactful 9-day Bootcamp curriculum, resulting in exceptional 90% positive feedback and high customer satisfaction as indicated by online surveys. Collaboratively developed functional and scalable features for Clockwork (Discord bot), ensuring adherence to SDLC methodology and delivering optimal performance. Implemented a strategic approach to program activities, successfully gamifying the bootcamp experience. Prioritized tasks for efficient program management, leading to successful outcomes and enhanced participant engagement.

Educational experience

• INTI International University

  of Computer Science

  2023.09-2025.06

  (2 years)
• INTI International College Subang Jaya

  In Information Technology

  2018.09-2021.06

  (3 years)

Languages

Certificates