· Managed a team of over 20 employees, including warehouse staff, forklift operators, and dispatchers · Supervised dispatch operations to ensure containers and cargo were in gated on time according to vessel and terminal schedules · Scheduled employee shifts to ensure full operational coverage while minimizing overtime and optimizing productivity · Oversaw daily warehouse and yard operations, including loading/unloading, transloading, yard control, and oversize cargo handling · Coordinated the safe and efficient movement of oversize and high-value cargo, ensuring compliance with DOT and company regulations · Communicated and coordinated with ports, port authorities, and transportation partners to streamline cargo flow and resolve delays · Prepared inbound and outbound documentation for port authorities, customs, and shipping agents · Supervised maintenance of trucks and chassis in compliance with DOT regulations, including inspections, service scheduling, and repair tracking · Led regular safety meetings and enforced safety protocols to maintain a zero-incident work environment · Trained and onboarded new hires, ensuring full understanding of company procedures, safety standards, and operational efficiency · Improved workflow efficiency, reduced delays, and optimized resource allocation · Maintained direct communication with customers regarding logistics, cargo status, and service resolution

· Scheduled vehicle pickups and deliveries using Central Dispatch and coordinated routes for timely shipments · Provided front-line customer service support, handling inquiries, scheduling updates, and issue resolution · Prepared invoices and managed billing processes for completed deliveries · Coordinated daily logistics activities, including load planning and driver assignments · Oversaw proper lashing and securing of cargo to ensure safe transport and compliance with DOT safety regulations

· Managed import and export documentation, including customs paperwork and compliance with international shipping regulations · Provided customer service support via phone, email, and in-person meetings to ensure smooth communication and client satisfaction · Scheduled and led meetings with clients and internal teams to coordinate logistics and resolve issues · Prepared and processed invoices for logistics services and maintained accurate billing records · Supervised warehouse handling and dispatch operations using Central Dispatch platform · Maintained and tracked inventory levels, performed stock audits, and coordinated restocking · Resolved shipment delays and maintained proactive communication with clients and vendors

· Served as onboard Medical Officer, responsible for crew health, first aid, and medical inventory · Monitored and supervised cargo loading/unloading operations, including ballast and stability control · Maintained communication with port authorities, local agents, and maritime attorneys to ensure smooth port calls and legal compliance · Ensured strict compliance with international maritime regulations, including SOLAS, MARPOL, and Safety Management System (SMS) procedures · Conducted annual inspections, Port State Control (PSC) checks, and registry surveys · Performed navigational duties, chart corrections, and GMDSS communication · Promoted to Chief Officer and led deck operations and team coordination · Operated in Indian Ocean, Australia, Europe, and China; participated in dry dock in China

· Served as onboard Medical Officer, responsible for crew health, first aid, and medical inventory · Monitored and supervised cargo loading/unloading operations, including ballast and stability control · Maintained communication with port authorities, local agents, and maritime attorneys to ensure smooth port calls and legal compliance · Ensured strict compliance with international maritime regulations, including SOLAS, MARPOL, and Safety Management System (SMS) procedures · Conducted annual inspections, Port State Control (PSC) checks, and registry surveys · Performed navigational duties, chart corrections, and GMDSS communication · Promoted to Chief Officer and led deck operations and team coordination · Operated in Indian Ocean, Australia, Europe, and China; participated in dry dock in China

· Responsible for maintenance, inspection, and testing of Fire-Fighting Equipment (FFE) and Life-Saving Appliances (LSA) · Assisted in navigation, voyage planning, and bridge watchkeeping · Prepared inbound and outbound documentation for local port authorities and customs clearance · Helped prepare vessel for USCG inspection – passed successfully without remarks; vessel operated in U.S. waters during entire port stay · Ensured compliance with ISM, ISPS, SOLAS, and MARPOL regulations · Participated in onboard safety drills and audits; maintained safety documentation · Promoted to 2nd Officer in recognition of leadership, reliability, and operational performance