(1 year 7 months) • Practical support and solution-oriented consulting for Beckhoff customers by remote maintenance and on site. Resolving customers issues in a timely manner to keep downtime at a minimum. • Support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms. • Monitor all assign cases for customer support and update all activities on company tracking system. • Manage all customer issues and if required escalate it to required departments. • Develop and disseminate product technical user documentation. • Handling of detailed technical questions in cooperation with product management and development. • Develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms. • Programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform.

(4 years 1 month)