OEM Sales Account Manager: Responsible for coordinating and translating entire sales process to key accounts in China as well as managed accounts in East Asia Promoted products and encouraged sales by translating program mission profiles and technical data sheets for Chinese customers Worked with in-house engineering team to generate commercial and technical proposals and delivered presentations to on-site customers and at meetings with end users. Worked across engineering, quality assurance, production and shipping departments to promote cross-divisional communication and ensure technical satisfaction and on-time delivery of products Analyzed costs, pricing, and discount structure and effectively communicated process to Chinese and East Asia accounts. Acted as an American liaison for customers visiting from overseas Negotiated, drafted, and revised contract terms and conditions in English and Mandarin Project Leader: Facilitated partnership between American manufacturing and Chinese customers Organized and ran monthly strategy meetings with management to relay customer needs and determine solutions Participated trade shows to identify new customers and partnerships. Collected information regarding consumer product usage and created data base to track and analyze current Chinese aviation market to target potential sales Translated English news release into Mandarin to extend marketing coverage in China Technical Liaison and Translator: Used engineering background to troubleshoot products and provide technical support to customers Worked with senior engineers to translate and provide support solutions directly to Chinese OEM customers, aircraft maintenance engineers, and operators. Translated manuals, service letters, and other technical documents into Mandarin to communicate product repair and instruct on overhaul procedures Provided 24/7 troubleshooting instructions to Chinese fleet operators and customers by answering phone calls for grounded aircraft flying with Hartzell products Generated, submitted, and tracked validation applications and certificates for Federal Aviation Administration certified propellers and modifications for approval in foreign countries. Assisted in hosting technical validation meetings in US with the Civil Aviation Administration of China representatives CAPABILITIES Excellent English speaking and writing skills - Strong negotiation skills - Proficient in Salesforce and InDesign