Wisaruth Chuthaset

Group Lead@Trip.com Group
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Summary

Tourism & Hospitality | Team Management | Customer Service Strategy | Process Optimization. I'm a Wisaruth Chuthaset, Workforce Management Lead with 6 years' experience working in the leisure, travel & tourism industry. I’m knowledgeable in negotiations, planning and development, relationship management, operations and data management with a Master of Business Administration (M.B.A.) and Tourism Management degree. Competencies: Salesforce, Administrator Essentials for New Administrators (ADM 201), Avaya CMS, Tableau, SPSS, Atlas, Ms. Word, Ms. Excel, Ms. Power Point, Prezi Presentation.

Work experience

  • Group Lead

    Trip.com Group
    2023.03-Current(3 years)
  • Oversea Hotel Support Team Lead

    Trip.com Group
    2020.09-2023.03(3 years)
  • Manager - Dynamic Connectivity & Business Intelligence

    TRAVELBULLZ.COM
    2019.10-2020.09(a year)
  • Workforce Management Lead - APMEA Regional

    Hotelbeds
    2018.10-2020.09(2 years)
  • Technology Change Lead

    Hotelbeds
    2018.03-2020.09(3 years)
  • Customer Support Team Leader

    GTA
    2015.06-2020.09(5 years)
  • FIT Operations APAC - Customer Support Executive

    GTA
    2013.04-2020.09(7 years)
  • EMEA Data Administrator

    Kuoni Destination Management
    2012.06-2013.03(10 months)

Educational experience

  • Assumption University

    Master of Business Administration (M.B.A.), Master of Business Administration
    2013.01-2015.01(2 years)
  • Assumption University

    Bachelor's degree of Arts Business Chinese, Arts Business Chinese, Tourism Management
    2007.01-2010.01(3 years)
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