Wisaruth Chuthaset
Group Lead@Trip.com Group
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Summary
Tourism & Hospitality | Team Management | Customer Service Strategy | Process Optimization. I'm a Wisaruth Chuthaset, Workforce Management Lead with 6 years' experience working in the leisure, travel & tourism industry. I’m knowledgeable in negotiations, planning and development, relationship management, operations and data management with a Master of Business Administration (M.B.A.) and Tourism Management degree. Competencies: Salesforce, Administrator Essentials for New Administrators (ADM 201), Avaya CMS, Tableau, SPSS, Atlas, Ms. Word, Ms. Excel, Ms. Power Point, Prezi Presentation.
Work experience
Group Lead
Trip.com Group2023.03-Current(3 years)Oversea Hotel Support Team Lead
Trip.com Group2020.09-2023.03(3 years)Manager - Dynamic Connectivity & Business Intelligence
TRAVELBULLZ.COM2019.10-2020.09(a year)Workforce Management Lead - APMEA Regional
Hotelbeds2018.10-2020.09(2 years)Technology Change Lead
Hotelbeds2018.03-2020.09(3 years)Customer Support Team Leader
GTA2015.06-2020.09(5 years)FIT Operations APAC - Customer Support Executive
GTA2013.04-2020.09(7 years)EMEA Data Administrator
Kuoni Destination Management2012.06-2013.03(10 months)
Educational experience
Assumption University
Master of Business Administration (M.B.A.), Master of Business Administration2013.01-2015.01(2 years)Assumption University
Bachelor's degree of Arts Business Chinese, Arts Business Chinese, Tourism Management2007.01-2010.01(3 years)
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