William (Yanglin)
Field Application Engineer
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience
Field Application Engineer
AKM Meadville2023.01-2025.03(2 years)Technical Customer Support & Solutions: Developed internal AI-powered expert system prototype, dramatically improving PCB technical inquiry response accuracy 80%. Provided comprehensive technical support to global technology and smartphone clients, resolving complex PCB and IC packaging challenges. Leveraged deep manufacturing expertise to reduce customer lead times by 25% through optimized technical solutions. Customer Engagement & Technical Sales: Led over 20 client-facing technical meetings and consultations, effectively communicating complex engineering concepts to diverse stakeholders. Prepared more than 100 detailed technical documentation, meeting minutes, and action item follow-ups to ensure project continuity. Collaborated across time zones with international teams to deliver 5 innovative packaging solutions on schedule. AI Integration & Process Innovation: Pioneered adoption of AI tools (GPT, open-source LLMs) in engineering workflows, boosting personal and team efficiency by 20%. Created technical procedures and quality control processes using AI-enhanced methodologies.
Educational experience
Georgia Institute of Technology
Master degree of Computer Science - Specialization: Machine Learning and AI Applications2025.12-2025.12University of California, San Diego
Bachelor degree of Environmental Systems - Engineering2019.12-2021.12(2 years)University of Washington, Seattle
Master degree of Civil Engineering2021.12-
Languages
Chinese (Mandarin)
Native
English
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