Summary

Work experience

• HOUSEKEEPER

  IMANI HOTEL

  2024.02-2024.10

  (9 months)

  Performed thorough cleaning of guest rooms, including making beds, changing linens, vacuuming, dusting, and sanitizing bathrooms. Conducted nightly turndown service and replenished amenities. Maintained cleanliness in public areas such as lobbies, hallways, and restrooms. Managed laundry tasks and ensured compliance with hotel standards for hygiene and presentation. Provided prompt and courteous service to guests, addressing their housekeeping requests efficiently. Accomplishments: October 2024 Achieved a 95% satisfaction rate in guest reviews related to housekeeping services. Contributed to maintaining a high hotel rating by adhering to strict hygiene standards. Consistently received positive feedback from guests for room cleanliness and attention to detail.
• HOUSEKEEPER

  PEKARI APARTMENTS

  2023.05-2024.01

  (9 months)

  Performed daily cleaning and maintenance of apartments, including sweeping, mopping, dusting, and sanitizing surfaces. Managed laundry services, such as washing, drying, folding, and ironing. Maintained cleanliness of common areas, including hallways, lobbies, and staircases. Restocked cleaning supplies and monitored inventory. Accomplishments: Maintained high tenant satisfaction through consistent attention to detail and reliability Recognized for fostering positive relationships with tenants and management through excellent service. Improved apartment turnover efficiency by reducing cleaning time while upholding quality standards
• HOUSEKEEPER

  SAIKA HOTEL

  2022.02-2023.01

  (a year)

  Ensured guest rooms and public areas were impeccably clean and organized. Handled tasks such as bed-making, linen changes, dusting, vacuuming, and sanitizing bathrooms. Performed nightly turndown services and promptly fulfilled guest requests. Maintained inventory of cleaning supplies and adhered to high hygiene and safety standards to enhance the guest experience. Accomplishments: Contributed to increased guest satisfaction scores and positive reviews. Consistently praised by guests for maintaining spotless rooms and attentive service. Efficiently managed cleaning schedules, ensuring timely room readiness during peak occupancy.

Educational experience

• BOLTECH TRAINING INSTITUTE

  Hospitality Management Studies.

  2021.01-2023.06

  (2 years)

  I gained knowledge in different categories in terms of relationship with people

Languages