• Customer Service Escalations. • Technical Escalations. • Sales and Product knowledge training. • Coaching on Best Practices and Legal document requirements. • Responsible for branch Legal Compliance (RICA & FICA). • Shift allocations. • Cash-up and financial control. • Disciplinary and general HR processes. • Sales reporting. • Stock control.

• Business Referrals. • Underwriting Policies. • Comparison Quotes. • Lead Generating. • Document Control.

• Forecasting based on Historical, Seasonal and Market trends. • Western Cape Launch, Exhibitions and Advertising. • Regional rollout based on Customer Segmentation. • Dealer Liaison on account level. • Market Segmentation, New Business and Needs Analysis. • Training Retail Staff on Benefits and Features of products.

• Forecasting • Budget control, ensuring budgets stay within acceptable limits • Dealer liaison on account level. • New business opportunities and needs analysis. • Training of retail staff and implementation of incentive programs • Tracking competitor offerings, seasonal trends and aging stock. • Dealer service escalations.

• Stock Control using Pastel stock system. • Daily Reporting of Sales Figures • Stock Purchasing based on demographics and market trends. • Cash-up and Float Control • Shift Allocations, Staff Training and general HR functions. • Insurance Replacement quotes based on specifications. • Merchandising of shop and Design of advertising material. • General Management duties. • Website Maintenance including promotions and design. • Pricing and Margins while ensuring profitability.

Occupational Health,Safety and Environmental management. NQF5

National Diploma Professional Photography.

High School