Work experience

• MANAGER

  Apple iStore - Core group

  2016.04-Current

  (9 years)

  • Customer Service Escalations. • Technical Escalations. • Sales and Product knowledge training. • Coaching on Best Practices and Legal document requirements. • Responsible for branch Legal Compliance (RICA & FICA). • Shift allocations. • Cash-up and financial control. • Disciplinary and general HR processes. • Sales reporting. • Stock control.
• SALES UNDERWRITER

  Telesure

  2015.04-2016.03

  (a year)

  • Business Referrals. • Underwriting Policies. • Comparison Quotes. • Lead Generating. • Document Control.
• Area / Market penetration Manager

  Haier Electronics

  2014.09-2015.03

  (7 months)

  • Forecasting based on Historical, Seasonal and Market trends. • Western Cape Launch, Exhibitions and Advertising. • Regional rollout based on Customer Segmentation. • Dealer Liaison on account level. • Market Segmentation, New Business and Needs Analysis. • Training Retail Staff on Benefits and Features of products.
• Account Manager

  Sony

  2013.04-2013.12

  (9 months)

  • Forecasting • Budget control, ensuring budgets stay within acceptable limits • Dealer liaison on account level. • New business opportunities and needs analysis. • Training of retail staff and implementation of incentive programs • Tracking competitor offerings, seasonal trends and aging stock. • Dealer service escalations.
• Branch Manager

  Sony Centre

  2008.04-2013.03

  (5 years)

  • Stock Control using Pastel stock system. • Daily Reporting of Sales Figures • Stock Purchasing based on demographics and market trends. • Cash-up and Float Control • Shift Allocations, Staff Training and general HR functions. • Insurance Replacement quotes based on specifications. • Merchandising of shop and Design of advertising material. • General Management duties. • Website Maintenance including promotions and design. • Pricing and Margins while ensuring profitability.

Educational experience

• NOSA

  Occupational Health,Safety and Environmental management. NQF5

  2014.01-2014.12

  (a year)

  Occupational Health,Safety and Environmental management. NQF5
• National College of Photography

  National Diploma Professional Photography.

  1997.01-1997.12

  (a year)

  National Diploma Professional Photography.
• C.R Swart High School

  Matric

  1996.01-1996.12

  (a year)

  High School

Languages