Work experience

• Universal Banker

  Standard Bank

  2014.03-Current

  (11 years)

  Duties: consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions). Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment. In-depth knowledge of banking operations including account management, transaction processing, and client relationship management. Strong understanding of banking products, policies, and regulatory compliance. Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction. Delivering daily on required customer resolution. Report of all statistics and figures daily and weekly Adhering to all group policies and ensuring all procedures are fulfilled. Driving revenue and delivering to group expectation. Collaborate daily with Teams and colleagues to achieve daily goals on customer resolution. Operating on different systems and functions. Analyse different reports and providing feedback.

Educational experience

• Mancosa

  Batchelor's Degree

  2019.01-2023.06

  (4 years)

  Batchelor's degree in Financial Management
• Range Senior Secondary school

  National Senior Certificate

  2001.01-2005.11

  (5 years)

  High School Certificate

Languages