Work experience

• Payroll Specialist (Thai Speaker)

  ORACLE CORPORATION MALAYSIA SDN BHD

  2024.05-Current

  (2 years)

  • Serves as a liaison to employees and third-party payroll vendors to ensure payroll processing accurately reflects company specific pay policies. • Audits employee pay records and reconciles totals by departmental cost center, location, etc. • Participates in payroll system upgrades and implementations. • Works directly with employees to resolve outstanding payroll inquiries. • Ensures FLSA status is correctly captured in the system per employee. • Interprets pay policies, e.g. vacation, LOA, disability, workers compensation, governmental regulations, withholding exemptions, etc. and ensures amounts/deductions are calculated and applied to various accounts correctly. • Ensures company compliance with federal and state payroll standards. • In house payroll expert, staying current with changes in the law. May assist with audits such as internal, state, federal, etc. for correctly classifying and paying employees. • May prepare tax reports and related documentation. • Documents payroll processes and procedures. May train other payroll staff. • May be back up to those who perform specialized tasks or activities.
• Payroll Specialist (Thai Speaker)

  Samsung Malaysia Electronics Sdn Bhd

  2022.02-2024.04

  (2 years)

  • [Payroll and Statutory payment] Manage basic payroll information through the payroll system, calculate payroll and retirement pay for employees in accordance with the laws and internal regulations, and review the payment result. (Provide overall services in relation topayroll including calculation of pay, withholding tax, and insurances.) • [Time attendance management] Perform monthly Time & attendance closing, help employee handle abnormal record in HR system. Answer employee questions about time& attendance according to policy • [Payroll Data Audit and Verification] Work closely with regional HR, Country HR, Finance and external Payroll Vendor to ensure correctness of data, as well as with internal and external auditors, when needed and Find system issue and raise change request to enhance HR system • [Updating Documentation] Review Payroll processes, procedures, making changes while ensuring adequate controls are in place and followed. Ensure that all procedures are thoroughly documented and include proper checklists to ensure all essential process steps are followed. • [Continuous Improvement] Recommend improvements to the Payroll process, as well as standardization of current Payroll definitions across the region. Work with Local HR teams and external Payroll Vendor on implementing changes. • [Creating statistics] Create and manage statistics from HR systems in order to help the decision making by the management.
• Delivery Assurance Analyst

  Shell Business Service Centre Sdn Bhd

  2020.08-2022.02

  (2 years)

  (Thai Speaker) English 70% • Represents a professional customer focused image of Shell to the public. Thai EDUCATION 80% • Identifies opportunities to improve the customer experience for key customers. • Handles a range of first line customer enquiries within the agreed processes and ways of working. • Takes ownership for end-to-end customer enquiry which may require engaging other partners across the service chain. • Acts to resolve customer enquiries during the first contact with the SPM - 4A, 3B, 1C customer (live resolution). SMK Perlis • Proactively keeps key customers informed throughout the contact 2012 management process. • Records and follow up all key customer contacts in customer facing STPM – 3.92 systems for the service accredited. SMK Perlis • Primary contact point for the haulier to advise truck drivers of necessary 2012 – 2014 amendments to plan. • Manage deviation from plan, i.e. process in GSAP any post schedule CGPA – 3.26 amendment to the shift: Left on board, plant/depot change, load quantity
• Customer

  Minoso Concepts Sdn Bhd

  2019.08-2020.07

  (a year)

  Engagement Officer (Team Leader) (Thai Speaker) Social Commitment 90% Creativity 70% • Dealing directly with customers by phone, email, social media. Leadership 80% • Ensure and provides quality service to both internal and external Communication 90% customers. Team Work 90% • Maintains customer records by updating account information. • Record details of inquiries, comments, and complaints. • Compile report on overall customer satisfaction. LANGUAGE • Market and competitor research and come out with a marketing plan
• Trainee

  Counsellor

  2019.01-2019.01

  Movie Maker 70% • Conduct individual and group counselling for student. Window 90% • Handling programs such as motivation program for SPM student. Office 80% • Provide psychological screening test. • Prepared report for each case according to Lembaga Kaunselor Malaysia standard. PERSONAL SKILL • Committed in school activity.