⚫ Prepare new products launching with Marketing/GTM/Retail/Legal and other internal teams, provide service offer and support for new products; ⚫ Generate monthly and new product VOC report with customer concerns/problems/questions and feedback to products/GTM/Retail and working with them together to improve product and service level; ⚫ Handling online customer request/questions/problems and especially customer/product crisis; ⚫ Monitor 5 German mobile device repair service suppliers’ daily/weekly/monthly performance, generate daily and weekly reports include problems and solutions; ⚫ Collect and analyze customers’ complaints with suppliers to improve service level; ⚫ Regularly visit suppliers to share latest information and requirements, provide all needed support, cooperate with suppliers to improve repair quality and efficiency; ⚫ Review all suppliers’ contracts and participate in new contracts’ evaluation and negotiation, including supplier incentive plan; ⚫ Organize monthly teleconference and Quarterly Business Review (QBR) with suppliers; ⚫ Evaluate Suppliers’ performance and implement corresponding incentive level; ⚫ Provide technical & IT training (online/onsite) for suppliers and evaluate the results; ⚫ Prepare business/technical announcement for internal and external use; ⚫ Monitor suppliers’ working process and correct the risky parts to avoid company loss; ⚫ Onsite cooperation with suppliers’ to reduce costs from spare parts usage;

⚫ Manage and control performance, operating cost, and warehouse capacity; ⚫ Responsible for building and maintaining relationships with outsourced service customers: Outsourced service projects leader, match customers’ requests and prices, collect feedback and improve services, received high customer satisfaction; ⚫ Work closely with Sales department and Procurement department for improving efficiency of company supply chain; ⚫ Team Leader with 20~30 Mini Jobs; ⚫ Responsible for improving all current workflow, successfully decreased customer complaint from 2.3% to 0.1% (the best in all oversea branch offices); complete orders under strict deadlines and special requirements; ⚫ Provide training for new join colleagues; ⚫ Implement weekly training program in office, ensure everyone fully understand each procedure of workflow in company.