Work experience

• Saudi Operations Manager

  McKinsey & Company

  2020.01-Current

  (7 years)

  (6 years 5 months) • Steered the array of functions as: • Negotiating best prices & contracts with a range of suppliers, for procurement of stationery, marketing materials & items • Assisting HR with onboarding of new employees, organizing new equipment as computers/ phones for operations • Ensuring that office is stocked with necessary supplies, outsourcing Annual Maintenance Contracts for maintenance of office building/ equipment • Ascertaining receipt of all incoming materials, storage, issue, stock verification & inventory control • Verifying & processing all Bills like Courier, Canteen, Contractors Vehicle, Transport, Air-Conditioning, Guest House, Mobile/ Landline or any other bills pertaining to Admin Department as per company’s policies & ensuring cost control • Pivotal in collecting, organizing, and storing information using computers and filing systems for easy retrieval • Instrumental in providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services • Closely monitored the office equipment and supplies; maintained regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates • Conducted weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards were to be maintained • Managed Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements • Maintained daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/ training • Extended Travel and Visitors’ support; interfaced with locally approved hotels and assisted Client global travel & hotel managers in information gathering and communicating up to date information to staff. • Stellar role in assisted in the organizing of internal and external Client events
• Office Manager

  Moody's Investors Service

  2018.01-2019.12

  (2 years)

  • Designed and implemented an Automated Payment System to ensure that invoices for office were paid on time. • Successfully Registered Company Profile at Labour Office and with GOSI. • Credited as First Person to achieve high position in company; established initial processes & organizing commercial licenses. • Instituted MOFA Visa Arrangement Register with Exhibition and Convention Bureau.
• Administrative Manager

  3M

  2008.12-2018.01

  (9 years)

  9 years 2 months (9 years 2 months) • Managed operations with team of Administrators & Receptionists to deliver service to internal customers and visitors • Created job descriptions, allocated tasks, developed KPI targets, and managed performance • Handled Corporate Security & Administration Policies. Oversaw all security measures and procedures for staff and visitors • Planned safe and efficient office space/ layout, including zoning, mechanical, and electrical design, drawings, using AutoCAD • Coordinated comprehensive Office Fit-Out & Modification Projects in liaison with IT and Buildings Teams. • Effectively managed office movement including canvassing stakeholders regarding changes, analyzing equipment needs, overseeing the move, and assessing post-move quality. • Negotiated with hotels, landlords & airlines to find best prices for staff travel and accommodation. • Successfully Renewed Office License & Registration with Sagia and Municipality • Analyzed equipment and works tenders, took meeting minutes, and conducted post-occupancy reviews • Maintained database of all property leased in company name and managed all leases including maintenance, repairs, renewals, terminations, and landlord discussions. • Assisted with filing and archives management including overseeing off-site facilities • Supervised daily office cleaning procedures. Updated company intranet content with new users and staff communications • Ensured all travel bookings made by Administration Team were actioned in alignment with processes and procedures • Provided up-to-date information for marketing newsletters. Controlled petty cash & managed office helpdesks
• Human Resources & Administration Supervisor

  3M

  2010.04-2013.01

  (3 years)

  (2 years 10 months) • Maintained Medical Insurance File with quotations, additions and deletions, GOSI information, and claims • Followed-up on Passport related matters for third-party employees provided by external agencies • Prepared detailed statistical reports and analysis to support senior- managerial decision making • Supported Project Management Teams with administration activities, document review, 3rd party service provider & payment processing. Created meeting and client briefing presentations • Organized meetings, took minutes and circulated action plans to relevant departments for implementation • Developed productive professional network for office supplies and maintenance activities • Conducted internal process audits to ensure adherence to company SOPs and manage staff performance • Assisted Finance by maintaining accounting records, preparing invoices, expediting receivables & processing payments
• Human Resources & Administration Coordinator

  3M

  2008.12-2010.04

  (a year)

  (1 year 5 months) • Booked Travel Tickets and Hotel Reservations for staff and company guests. Applied for Visit Visas • Maintained GOSI System for employees. Procured high-quality office, pantry, and stationary supplies at excellent prices
• Administrative and Support Services

  Royal Embassy of Saudi Arabia at Washington D.C

  2004.08-2005.09

  (a year)

  (1 year 2 months) Prepared files for newly-arrived Saudi Students in the USA. Investigated student eligibility for tuition and followed-up on payments. Liaised with universities and Saudi Embassy on behalf of students
• Administrative Assistant

  Booz Allen Hamilton

  2001.02-2003.08

  (3 years)

  (2 years 7 months)

Educational experience

• Islamic Saudi Academy
• Towson University

  English Language and Literature/Letters
• Lincoln University College

  Master of Business Administration - MBA, MBA

Certificates