Preparing and processing purchase orders in accordance with company policies and procedures. Executing, and coordinating procurement activities to ensure smooth and efficient operations Handles inquiries, feedback, and complaints from incoming dealers/customers and conducts appropriate follow-up to ensure case closure Maintain customer/dealer records by creating/updating account information in the system

Deal with occurring travel problems, complaints or refund. Enter data into our software and maintain client files. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations. Maintain statistical and financial records of each corporate clients. Collect deposits and balances. Handle unforeseen problems and complaints and determine eligibility for money returns. Create and update electronic record of clients (Sabre, Amedeus).

Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control. Lead and execute process improvement processes including process flows enhancement/development, approval flows and change request. Take ownership of outlet sales, food quality and guest experience. Uphold safety, hygiene and cleanliness as required by NEA regulations and company requirements. Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary. Assist the Outlet Manager in daily operations to deliver quality food, service and ambience to our guests. Driving the category pricing and marketing strategy. Interacting daily with the Outlet Manager and collaborate with multiple teams to ensure the right implementation of the high-level strategy. Assist in the maintenance of the Purchasing Software program. Analysis of monthly purchase statistical reports. Ensuring all purchasing documents are properly filed. To review existing reports and include productivity and measurable trackers. Assist the Outlet Manager in daily operations to deliver quality food, service and ambience to our This resume is made with Jobseeker.com. guests. Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control. Responsible for the monitoring of stock availability and requirements to ensure that all divisions are adequately stocked. Responsible for the cold rooms, chillers, and stores adhering to the stock control system. Ensure the dry store, cold rooms, and chillers with correct and effective way of storage. Ensure clean and tidy at all times. Monitoring and documentation of meat portioning and packing by the butchery department. Producing monthly analytical reports for management review. Responsible for the butchery department has optimum inventory level and par stock to supply to restaurants. Perform monthly stock checks (HQ and outlets) and produce monthly cost reports as check and balance for inventory control and cost control. Look out for expiry goods, as well as promotion goods that is not in use after the promotion period is over.

Answer enquiries regarding hotel services, provide assistance and respond to guest complaints. Ensure (sourcing, purchasing, company) policy adherence of regional / local Business Partners. Conduct local & regional supplier management. Undertake any ad-hoc assignments as and when required. Prepare timely monthly reports.