(2 years 11 months)

• Subject Matter Expert (SME) for front line ERP support for stockroom operations • Solve complex problems; takes a new perspective on existing ERP solutions; exercises judgment based on the analysis of multiple sources of information • Ensure production requests are executed properly and in a timely manner. This involves partnering with cross-functional groups such as Quality, Production, and the Materials teams

• Accountable for updating, maintaining, and confirming customer’s order information, and testing requested • Monitor and process client requests via web lead, online chat support and telephone • Serve as a resource to existing customers, prospects, and all employees

(4 years 4 months) • Accountable for updating, maintaining, and confirming customer’s products, order information, and testing requested • Process, confirm and save purchase orders to update CRM daily and use dashboard to assist in production workflow • Serve as a resource to existing customers, prospects, and all employees

• Performing test duties per industry and client standards minimizing any non- conformance occurrences o Transit Tests: ASTM D4169, ASTM D7386, ISTA 2A, and ISTA 3A o Medical Device Related Tests: ASTM F2076 (Gross Leak Detection Bubble), ASTM F88 ( Seal Strength Peel), ASTM F1980 (Accelerated Aging), and ASTM F1929 (Dye Penetration) • Working proactively and collaboratively with engineers to guarantee customer objectives are met through superior customer service, documentation, and communication o Ensuring accuracy of samples being tested matches proposal or investigate and correct discrepancies before subjecting the job to any test inputs • Recording, collecting, and organizing all necessary documentation with integrity and accuracy for test conducted o Following Good Laboratory Practices (GLPs) o F-JIF-1 (Westpak Job Sheet) o F-DAT-294 (Westpak Data Sheet Sheet)

(1 year 11 months) • Transported materials from designated areas to/from production floor using forklift and/or other conveyance methods • Prepared outgoing materials using a variety of methods and equipment, including, but not limited to, scanning, labeling, wrapping/packaging etc. Completed required paperwork to accompany outgoing materials such as Inter-company Bills of Lading • Assessed material needs for assigned Production area(s) throughout the shift and pulls materials using an information system to support the production schedule

(1 year 7 months) • Certified Cargo Screening Associate • Sorted customer orders properly, picks products from inventory locations, verifies other associate product pulls, and prepares goods for final shipment in accordance to product temperature shipping requirements, as instructed • Communicated daily progress and notifies problem situations to management in a timely manner

• Sold and promoted 24 hour fitness products and services • Provided members with fitness plans based on individual fitness goals • Successfully met weekly sale goals set by management

• Authenticated and verified new and renewed customer enrollments • Determined whether a company is a legitimate legal business entity • Provided world class customer service to meet standards set by Symantec, via online chat support, email, phone • Trained ina6week standardized course in customer service and Symantec procedure for validating organizations’

(3 years 9 months) • Hired, trained and managed staff to provide consistently superior customer service. • Listened, asked questions analyzed possibilities and provided solutions for customers and staff. • Managed monies during and at the end of each day, accounting for all transactions. • Reduced and prevented loss to store inventory by monitoring an 8 camera video surveillance system.