Certified Supply Chain Professional, Customer Support & Order Fulfillment, Accounts & Channel Partners Management. Dynamic and results-driven leader with over 15 years of experience in directing and empowering high-performing teams to deliver exceptional customer service and support. Demonstrated expertise in elevating customer satisfaction, optimizing operations, and implementing innovative solutions to enhance customer experiences. Possess strong leadership, strategic planning, and communication skills, with a steadfast commitment to nurturing a customer-centric culture. Experience in : * Order to cash supply chain management * Operations Management * Strategic Planning * Demand and supply planning * Regional system integration and strategic initiatives * Pricing strategy * Business process and continuous improvement (PPI) * Commercial Excellence * People leadership & development * Customer Relationship Management (CRM) A dedicated manager capable of achieving outstanding results in challenging environments. Multilingual in English, Chinese, and Japanese, with proven multi-cultural team leadership skills.