• Manage end-to-end operations for six Google PeopleDev programs - optimizing career development, training, coaching, leadership, and onboarding for Go-To-Market teams • Support QA and UAT timelines, coordinating operational tasks in preparation for product launches, beta testing, and pilot programs• Streamline operations at scale by implementing workflow enhancements and automation strategies, yielding a 20% increase in efficiency to meet the dynamic growth demands of the business• Enhance Learning Management Systems, achieving a 90% reduction in system inefficiencies by identifying and resolving back-end bugs, leading to a 25% reduction in user-reported concerns over six months• Coordinate and schedule events in collaboration with event specialists, vendors, and facilitators-- ensuring all the needs are met for a well-executed event • Act as a partner to technical, product, and people partner teams, to support OKRs and address approximately 200 UX issues per month, across 6 global programs• Partner closely with HR operations and HR generalists to solve user queries funneled through internal HRIS• Serve as escalation point for complex user issues, managing case taxonomy and resolution times according to SLAs

• Implemented and automated workflows for CRM systems, achieving an 80% reduction in manual data entry across four programs, optimizing operational efficiency, and enhancing overall data accuracy• Managed end-to-end processes for crisis programs, including emergency response services, crisis grants, supply distribution, financial wellness, boosting community resilience • Lead point-of-contact for crisis funding, stakeholder management, and community partnerships• Scaled programs to support 300% user growth: creating intake procedures, meticulous data analysis, streamlined case management, direct service, and retention interventions, strategically reducing barriers to entry for historically marginalized populations• Collaborated with public officials to ensure federal and state compliance, training internal teams on government standards and policy analysis• Directed the successful execution of cross-functional projects & large-scale events for internal/external stakeholders, forging strategic partnerships and resulting in a 10x growth in program reach• Planned end-to-end events of 3000+ participants, coordinating with event staff, venues, vendors, and marketers• Led website management, social media launches, tools/platform management, design projects, and marketing strategy• Holistically reviewed 2000 cases, thus resulting in a 300% increase from prior years, and leadingto Wall Street Journal ranking SFSU as #19 for Social Mobility among U.S. colleges

The Oregon Student Foundation is a 501c3 non-profit foundation, and one of the most impactful education non-profits in the United States. Throughout its history, OSA/OSF has spearheaded revolutionary legislation and been a leader in educational equity, through community partnerships and political organizing. • Provided direct consultation to the Executive Director on best practices, stakeholder interests, and business planning• Conducted user surveys to generate insights and inform decision-making, contributing to revenue and membership expansion initiatives in response to contract reductions amid the COVID-19 pandemic• Developed roadmaps, plans, and comprehensive documentation for contract acquisition, stakeholder management, and long-term planning• Organized state senate lobby meetings, managed public testimonies, and supported policy development for state government legislation impacting education

• Supported experiential learning & civic engagement in the department of Community Engagement & Leadership• Led the hiring process for open student staff positions, conducting interviews and evaluations• Provided event support for events of 500-1000 participants, created programming, marketing, planned ongoing professional development, and managed weekly shift schedules for student staff• Provided advising and front-facing support for students interested in leadership or service• Supervised, advised, and trained 20 student staff, directly supervising 5 peer advisors• Built coalitions and maintained relationships with community and campus partners for cross-functional events such as awareness days

• Supported hiring and recruitment for over 40 vacant or new staff positions • As one of two Vice Presidents, the External Vice President supervised staff and organized around local, state-wide, and federal affairs as pertaining to the campus community. • Communicated student needs with administrators, decision-makers, and stakeholders• Oversaw student organization recognition process

• Worked with over 200 student organizations and contracts in the allocation of their funding, and worked directly with 170 student organizations as part of the Programs Finance Committee• Developed policies for fiscal responsibility and the management of the student incidental fee, which funds over 17 million dollars of student programs and services• As the elected senate treasurer, oversaw weekly funding decisions and provided weekly reports on the remaining balance of the senate surplus fund containing $200,000-$500,000

• Coordinated with dozens of identity-based student organizations to promote communication, recruitment, and coalition-building• In addition to organizing logistics, was responsible for the recruitment and promotion of events hosted by the Multicultural Center and other student organization affiliates.• Hosted and planned campus events with high profile guests. Some large-scale events include: a regional Womxn of Color Conference, a talk and Q&A by Dr. Angela Davis, panels on Black & Brown resistance by members of the Black Panther Party & Brown Berets, Comedian Hari Kondabolu, Janet Mock, and other events to host social justice organizers.