Work experience

• SPA MANAGER

  ESCAPE DAY SPA

  2014.10-Current

  (11 years)

  Managed daily spa operations, overseeing a team of 7 therapists and successfully increasing customer satisfaction by 20% through improved service delivery and staff training. Developed and implemented marketing strategies resulting in a 15% increase in spa bookings. Maintained cleanliness and hygiene standards to ensure a safe and comfortable environment for all guests. Implemented training programs to improve therapist skills resulting in 95% positive customer feedback. Created and executed promotional campaigns resulting in a 30% increase in new customer acquisition. Streamlined inventory management process, reducing costs by 10% without compromising product availability.
• SPA MANAGER

  KALINA SPA

  2010.06-2014.06

  (4 years)

  Managed daily spa operations, overseeing a team of 15 therapists and successfully increasing customer satisfaction by 20% through improved service delivery and staff training. Developed and implemented marketing strategies resulting in a 15% increase in spa bookings. Maintained cleanliness and hygiene standards to ensure a safe and comfortable environment for all guests. Implemented training programs to improve therapist skills resulting in 95% positive customer feedback. Created and executed promotional campaigns resulting in a 30% increase in new customer acquisition. Streamlined inventory management process, reducing costs by 10% without compromising product availability. Managed staff schedules and ensured adequate coverage to meet customer demand resulting in a 10% increase in productivity. Delivered spa treatments to clients, consistently achieving positive feedback scores above 90%. Assisted in the development of marketing materials and events, resulting in a 20% increase in spa bookings.

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