Work experience

• Reservations Sales Agent & Groups Wholesales Representative

  Fairmont Chateau Whistler

  2022.05-2025.05

  (3 years)

  Led cross-functional coordination between the Hotel's departments and events teams to ensure efficient operations Served as the liaison for 10+ internal teams during the OSS transition to Oracle OPERA Cloud, learning the new system beforehand to support seamless information flow Significantly improved internal processes by 20% by identifying system gaps and reducing human errors Took the initiative to start communication with teams from other properties across the country to exchange our knowledge Initiated and led mini-projects (implementing feedback tracking, training new staff, updating SOPs) that enhanced team performance Authored multiple onboarding manuals with clear, step-by-step instructions for new employees
• Communications manager, interpreter

  Flata International Education Agency

  2020.06-2022.04

  (2 years)

  Organized and hosted conferences with partners and investors of the agency Performed emergency negotiations with schools and embassies, created the evacuation plan for students within pandemic restrictions Participated in translating and composing official documents and contracts

Projects

• Food Sovereignty Dinner

  HR Lead

  2019.01-2019.04

  (4 months)

  Managed ongoing e-mail correspondence and meetings arrangement Built work schedules and orientation plans; performed staff training and supervised the efficiency Presented reflective reports to the clients and staff

Educational experience

• Camosun College, Victoria BC

  Hospitality Management

  2018.09-2020.06

  (2 years)

  Key focuses: ● Business leadership ● Human Resources ● Operations management
• Pacific National University

  Social and Political Technologies and communications, Linguistics

  2014.09-2018.06

  (4 years)

  Key focuses: ● Languages and cultures' inclusivity ● Strong negotiating skills ● Cross-Functional Communication

Languages