• To support Technical Support Level 1 and 2, and provide excellent customer service and resolve technical issues via call and emails (tocustomer and operation organization). • Work closely with USA Helpdesk team to ensure smooth process handling and team development. • Respond to queries, run diagnostics programs, isolate problem, and determines and implement solutions. • Coordinate with overseas sales office on product testing logistic and conduct product test. • Work with Market Manager to operate the eStudio on remote demo and training. •Machine Proficiency: Metal Detector, Checkweigher and Xray

•Provide technical support to customers • Conduct hardware and software product demonstrations showcasing technical features and processes to customers • Assist sales team in providing product recommendations for customers' applications • Prepare operating instructions and conducts training programs to meet customer's needs •Maintain positive customer relationships through effective interaction • Consults with customers and incorporates needs and feedback into application designs • Ensures programs/applications work properly after maintenance and testing • Provide troubleshooting, servicing, preventive maintenance and follow- up (Onsite) •Perform machine installation, buy off and willing to travel aboard

• Designing and 3D modeling of vision quality control machine and any

• On-site training consists of troubleshooting and installing electrical components and electrical cables to control panels •Design and reading electrical wiring diagram using AutoCAD software.

• On-site training includes troubleshooting, installation, modification and servicing of painting automation systems and machine.