Victor

Technical Support Engineer
MalePre-sales technical support/After-sales technical supportLive in MalaysiaNationality
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Work experience

  • Technical Support Engineer

    Metter Toledo Malaysia, Petaling
    2024.12-Current(a year)
    • To support Technical Support Level 1 and 2, and provide excellent customer service and resolve technical issues via call and emails (tocustomer and operation organization). • Work closely with USA Helpdesk team to ensure smooth process handling and team development. • Respond to queries, run diagnostics programs, isolate problem, and determines and implement solutions. • Coordinate with overseas sales office on product testing logistic and conduct product test. • Work with Market Manager to operate the eStudio on remote demo and training. •Machine Proficiency: Metal Detector, Checkweigher and Xray
  • Technical Support Engineer

    Symphony Engineering Sdn Bhd
    2023.09-Current(3 years)
    •Provide technical support to customers • Conduct hardware and software product demonstrations showcasing technical features and processes to customers • Assist sales team in providing product recommendations for customers' applications • Prepare operating instructions and conducts training programs to meet customer's needs •Maintain positive customer relationships through effective interaction • Consults with customers and incorporates needs and feedback into application designs • Ensures programs/applications work properly after maintenance and testing • Provide troubleshooting, servicing, preventive maintenance and follow- up (Onsite) •Perform machine installation, buy off and willing to travel aboard
  • Junior Mechatronic Engineer

    Panamach Technology Sdn Bhd
    2021.09-Current(5 years)
    • Designing and 3D modeling of vision quality control machine and any
  • Electrical Project Engineer (Intership)

    Combat Enterprise Sdn Bhd, Selangor
    2020.10-2020.11(2 months)
    • On-site training consists of troubleshooting and installing electrical components and electrical cables to control panels •Design and reading electrical wiring diagram using AutoCAD software.
  • Technician (Internship)

    Combat Enterprise Sdn Bhd, Selangor
    2020.02-2020.03(2 months)
    • On-site training includes troubleshooting, installation, modification and servicing of painting automation systems and machine.
  • Property Management Intern

    Savills Malaysia
    2019.03-2019.05(3 months)
    • Assist portfolio administrator in managing shell's property tax i.e., Quit Rent and Assessment • Assist portfolio administrator in database management of real estate data.

Educational experience

  • Tunku Abdul Rahman University College

    Mechatronics Engineering with
  • Tunku Abdul Rahman University College

    Mechatronic Engineering
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