Work experience

• People Operations Manager

  Samsung Electro-Mechanics

  2025.04-Current

  (a year)

  2 years 8 months (1 year 2 months) Employee experience and Engagement Performance and Development Talent Retain and Onboarding Policy, compliance and operations Culture and internal communications
• People Operations Specialist

  Samsung Electro-Mechanics

  2023.10-2025.03

  (a year)

  (1 year 6 months) 1. HR Administration & Operations Manage employee lifecycle processes: onboarding, offboarding, changes (promotions, transfers, etc.). Maintain and update HRIS systems with accurate employee data. Prepare employment contracts, letters, and documentation in compliance with labor laws. 2. People Data & Reporting Generate reports and dashboards on HR metrics (e.g., headcount, turnover,demographics). Ensure data integrity and accuracy across HR systems. Support audits and compliance reviews with timely data and documentation. 3. Compliance & Policies Ensure HR practices and documentation comply with local and international labor regulations. Assist in policy updates and communication. Support internal audits and ensure document retention protocols are followed. 4. Employee Support Point of contact for employees for HR-related questions and concerns. Help manage internal communications related to HR programs, benefits, and processes. Assist in employee engagement initiatives and culture-building activities. 5. Process Improvement & Projects Identify opportunities for HR process improvement and automation. Participate in or lead special projects such as HRIS upgrades, policy reviews, or engagement surveys. 6. Benefits Benefits administration and employee support
• Benefits and Compensation Specialist

  7.ai

  2021.10-2023.10

  (2 years)

  (2 years 1 month) 1) Coordinate employee immigration cases, working closely with the outside attorney and the Director, Global HR Ops, first point contact with managers and employees. Keep all legal required files updated, process posting and required documents for L1, H1b and Green Cards. 2) Participate in the data submission for annual Radford salary survey 3) Collaborate with the benefits administrator for special benefits projects such as open enrollment and Wellness programs 4) Support the payroll manager in payroll reconciliations, review bi-weekly payrolls 5) Work and support global HR initiatives
• Benefits Specialist

  Alibaba Group

  2021.01-2021.10

  (10 months)

  • Collaborate with the entire HR Shared Service Center team to ensure that all aspects of the operation of the day-to-day benefits run smoothly and accurately • Interact with employees to answer and resolve employee questions/issues on benefit (401K, Health, Dental, Vision, Medical FSA and Dependent CareFSA) and leaves • Program administration including auditing, plan changes. • Work alongside with benefits vendor to roll-out the annual open enrollment process. Being the first point of contact for benefits. • Pull and format reports for internal department needs on a regular basis • Assist with benefits budget including requesting PO’s, getting invoices approved and paid • Evaluate, approve, and continually audit online enrollments, qualifying events, and terminations • Assist with all the states and vendor benefits claim filing • Work with vendors to provide wellness programs • Closely work with payroll team to solve any benefits enrollment discrepancies
• HR Specialist

  SERES EV

  2018.05-2020.12

  (3 years)

  2 years 11 months (2 years 8 months) • Assist employees by responding to general employment questions related to immigration, onboarding, benefits, company practices and policies • Ensuring employees legal working documents, provide follow-up support to new hires, both active and inactive employees • Process employee information in required internal HRIS & manage all employee personnel changes in the systems meanwhile also maintain employee’s data integrity and accuracy • Assist HR manager in the development of HR Policies and employees trainings • Generate HR data reports for management team. • Benefits – Research and solve any benefits questions from employees (Medical, dental, vision, FSA, 401(k) administration, Life insurance) • Administers for leave of absence, including FMLA, maternity leave, paternity leave, PFL, personal leave, and disability leave. • Work closely with the outside benefits vendors and carriers to solve any employees inquiries • Kick off the full cycle of onboarding and offboarding exit interview • Continuously optimize HR daily operation and function to increase accuracy and efficiency • Audits benefit and compensation data ensure the company is not out of compliance
• Marketing Coordinator

  REPRODUCTIVE SCIENCES MEDICAL CENTER INC

  2017.05-2017.07

  (3 months)

  •Filmed and edited videos used to provide efficient communication to overseas patients • Developed marketing materials resources and assisted with Mandarin/ English translation for overseas patients • Served as liaison between clinical/laboratory and marketing teams to make sure smooth process for patients • Performed some other administrative office duties as required by supervisor
• Real Estate Assistant

  Pacific Sotheby's International Realty

  2015.10-2016.06

  (9 months)

  • Worked closely with real estate agent to create and develop a marketing campaign geared towards Chinese buyers, both in China and locally in San • Translated into Chinese postings, blogs and listing descriptions for social media distribution and website content. • Gathered feedback on marketing effectiveness and worked with agent on strategy adjustments. • Coordination of broker open houses and client home viewing scheduling as well as online searches.

Educational experience

• University of San Diego School of Leadership and Education

  Organizational Leadership

  2016.01-2017.01

  (a year)
• University of Minnesota-Twin Cities

  Economics

  2011.01-2015.01

  (4 years)

Certificates