(2 years 2 months) • Serve as the company’s first point of contact via phone and email, delivering customer service with each interaction. • Provide pre-sale and post-sale customer support to assist the growing sales department systematically. • Sales coordination and assignment using internal tools and systems (NetSuite, Salesforce). • OP generation in Salesforce and coordinating with estimation. • Design tasks assigned in Salesforce and coordinating with the design team. • Final quotation and design shared with the client via email to seek approval to proceed with the job. • BOQ preparation. • Initiate the LED and LCD screens ordering process. • Internal follow-up with the production team to ensure jobs are completed on time. • Assign tasks for installation schedules and arrange the necessary approvals and documents. • Coordination with site contractors. • Coordination with the accounts team to update the WIP. • Logistics form generation for the shipment process. • LPO follow-ups with the client. • Work completion reports generation. • Final invoicing.

(1 year 11 months) 5 years 8 months

(2 years 1 month) Key achievements & responsibilities: • Responsible for day to day operations and complete the delivery and installation • Successfully managing a team of more than 120 workers, Effective production planning, scheduling, quality assurance and Health & Safety, Training, coaching and development of staff in all related departments • Continuous collaboration with internal and external stakeholders (e.g. Projectteams, client briefings, client inspections, kick off meetings) • Monitoring and controlling projects concerning cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of projects • Receiving job briefs from Project Managers and ensuring all product specific information is sought on time to deliver the project • Developed and maintaining NetSuite, ERP, process flows, Job Descriptions and skills matrix • Implemented route cause analysis to identify and prevent installation issues • Recommending and implementing initiatives such as new techniques, methodologies, purchase & maintenance of machineries, tools, equipment etc., Driving quality and reducing costs and wastage.

(3 years 7 months)