Work experience

• Admininstrator

  Volkswagen

  2018.11-Current

  (7 years)

  Responsibilities: Performing cost analysis for service and repair activities. Calculating and preparing customer invoices for service and repair jobs. Ensuring accurate record-keeping of warranty claims and costing information. Assistant Stock Controller: 2021 Responsibilities: Checking received onsite vehicles to ensure all received vehicles are stocked. F&I Assistant: 2021-2023 Responsibilities: Assisting the finance and insurance department as a qualified National Credit Act Agent, authorized to conduct the following activities on behalf of the credit provider: · Complete consumer applications for credit transactions. · Present the consumer with a pre-agreement and quote. · Disclose, explain and conclude the signing of credit transactions. Customer Relations: 2023-present Responsibilities: Managing a large volume of inbound and outbound calls, emails and chats to investigate customer complaints, determining the cause of the problem, selecting and explaining the best solutions, providing helpful information and ensuring that the customer is happy. Attending to all service/maintenance/warranty queries, upselling and activation of plans.
• Events Coordinator Assistant

  City of Cape Town

  2012.01-2013.07

  (2 years)

  Responsibilities: Assisting with all the events, helping set up and shut down of events, promoting events, site visits and sourcing of catering.
• Tourism (Tourism intern)

  Cape Town Tourism

  2011.11-2012.02

  (4 months)

  Responsibilities: Assisting with all the events run by the company and administrative assistance.
• Sales Consultant

  Virgin Mobile

  2007.12-2008.11

  (a year)

  Responsibilities: Marketing, promoting and selling the Virgin Mobile brand.

Educational experience

• Cape Peninsula University of Technology

  NDip Events Management.

  2009.11-2012.12

  (3 years)

  Events Management
• Wartburg Kirchdorf School

  English

  2002.11-2007.12

  (5 years)

  High School Senior Certification.

Languages

Certificates