Work experience

• Career break for family.

  Family Career Break

  2011.11-Current

  (14 years)

  (14 years 6 months) home location Had my first child in 2008 returned to England from Canada in 2011. Applied for work. Completed qualifications TESOL, Project Management CAPM, Diploma in IT Skills and MBA. Had second child 2015 and third child 2016.
• Student

  University of Sunderland

  2026.01-2026.03

  (3 months)

  Completing MSc in Computer Science and Cyber Security.
• Owner

  Don't Mind Gardening

  2020.03-2025.06

  (5 years)

  5 years 4 months (5 years 4 months) Designed website on Wix. Produced videos for business. Completed Google digital garage course online with Open University and Google. Designed Instagram page. Created Youtube channel. Generated Facebook page. Implemented E-commerce on website. Produced a Wix app for social interaction for subscribers and Green Healer Investor members Devised keynote speech for Investors and Practice Managers. Completed training for trauma and obtaining education relating to gardening and design. Familiar with Google keyword planner, analytics and Google ads. Analysed web stats with Wix analytics. Familiar with Customer Relationship Management tools.
• Information Technology Specialist

  Credit Investigator

  2020.03-2025.06

  (5 years)

  (5 years 4 months)
• Toyota

  Credit Investigator

  2010.01-2010.01

  (less than a year) Investigated credit applications to verify loan approval for Toyota. Corresponding with customers and dispensing information regarding decisions.
• Trust Administrator

  Government of Nova Scotia

  2010.01-2010.01

  (less than a year) Investigation , distribution and administration of finances to increase solvency and protection of clients accounts. Protection of vulnerable people.
• President

  Faulty Tower Computing

  2002.01-2009.01

  (7 years)

  Resolved technical problems including troubleshooting, upgrade and repair of Mac and P.C's, internet consultation and training. Network security and maintenance. Creation and maintenance of websites. Demonstrated skills in Management. Adept at Accounting, Marketing and Strategic planning.
• Account Manager

  Vehicle Financing Company Inc.

  2007.01-2008.01

  (a year)

  Negotiated repayment arrangements using Project Management skills. All financial targets met and exceeded individually and as a team. In charge of making fast sound decisions in a demanding environment to ensure all repayments met. Recipient of award for exceeding revenue goals set for the company resulting in bonus remuneration and extra revenue for the company.
• Head Technician

  London Drugs

  2006.01-2007.01

  (a year)

  All sales targets met and exceeded by using technical knowledge to assist clients. Evaluation and reorganisation of workspace resulted in functional workspace to effectively problem solved technical issues. Managed clients technical problems including software, hardware and networking issues. Acted as liaison between technicians, managers, customers and head office. Accountable for hardware repairs on Toshiba laptops and in house hardware component replacements. Managed a staff of three people which resulted in an efficient and effective computer department. Monitored technicians progress and implemented improvements where necessary. Trained staff in procedure and protected clients property.
• Educational Support Technologist 2, LMS Support Technician

  Southern Alberta Institue of Technology

  2003.01-2006.01

  (3 years)

  Expertise and demonstrated skills in troubleshooting complex technical problems in a fast paced environment for students, instructors and staff in various departments. Strategic planning in customer service and negotiation. Organising my own schedule and meetings. Managed a project team and created several training documents producing website materials for upload to a distance education website. Managed the setup of P.C's in various labs, planning, executing, monitoring, controlling and closing the project. Formed and adapted several work instructions and reference documents for new employees, studentsand instructors to comply with ISO standards; certification was completed as a result. Server Administrator for WebCT , Blackboard and Learnlinc Servers. Software installation in labs and classrooms using Active Directory. Designed and instructed problem solving and dealing with difficult customers presentations.
• Help Desk Analyst

  Hewlett-Packard

  2002.01-2003.01

  (a year)

  Proficient in communication and problem solving skills. In direct control of resolving mine workers technical problems using remote client support. Demonstrated commitment to providing outstanding customer service through honesty and professional conduct.
• Internet help Desk Analyst

  Cadvision Ltd.

  1997.01-2002.01

  (5 years)

  Succeeded at resolving clients payment inquiries and account problems through research of account information and client history. Promoted to Help Desk Analyst. Analysed and resolved customers internet issues over the phone and by email. Extensive training in all aspects of the internet including ADSL training. Consulted with customers regarding equipment and software. Recipient of technical services award. Volunteer at open house on educational seminars with regard to internet topics and E-trading.
• Billing and Invoice Clerk

  Linkfast

  1995.01-1997.01

  (2 years)

  Streamlined various workloads to meet hourly deadlines using a time management schedule. Expert in communication skills.
• Administrative Assistant

  HM Revenue & Customs

  1992.01-1995.01

  (3 years)

  Acted as liaison between traders and the government. Investigated missing traders. Completed project for the Debt Management team regarding insolvent traders resulting in increased revenue for the government.

Educational experience

• Bournemouth University

  Administration (MBA), Business Administration and management, general

  2013.01-2014.01

  (a year)
• Bournemouth and Poole college

  Diploma in IT user skills

  2012.01-2013.01

  (a year)
• Parkstone Grammar School

  GCSE and A-Level

  1986.01-1992.01

  (6 years)
• Institute of Project Management

  Associate in Project Management, Project Management
• Language linkInternational ESOL

  hour Advanced TEFL course , TEFL Grade; Pass +

Certificates