Work experience

• Director of Customer Success

  Hawk Ridge Systems

  2025.02-Current

  (7 months)

  9 years 3 months As the Director of Customer Success, I lead both the Customer Success Team and the Renewals Team, ensuring a seamless experience for clients while driving revenue growth and retention. With a strong focus on the 3DExperience platform, SolidProfessor, and HRS benefits, I oversee strategic initiatives to optimize customer engagement, maximize renewals, and enhance overall satisfaction. Key Achievements & Responsibilities: • Improved first-year renewal rates through data-driven strategies and proactive customer engagement. • Forecast and manage a renewal team revenue pipeline of $78 million. • Drive renewal rate growth for Strategic Accounts by aligning solutions with evolving business needs. • Lead a team goal of $21 million in three-year renewals. • Manage strategic company renewals, ensuring long-term customer success. • Strengthen customer relationships by collaborating with account teams to enhance loyalty and retention. • Oversee onboarding, training, and development of new team members. • Partner cross-functionally to up-sell and expand existing client engagements. • Exceeded annual renewal quota and surpassed three-year renewal targets. • Spearheading process development, documentation, and partner resource optimization to scale success. Passionate about building and leading high-performing teams, optimizing customer success strategies, and driving sustainable business growth. Always focused on fostering strong client relationships and delivering measurable results.
• Sales Manager - Customer Success

  Pleasant Hill CA

  2020.01-2025.02

  (5 years)

  (5 years 2 months) Sales Manager of Customer Success Team - manage day to day operations *Improved first year renewal rates *Responsible for forecasting of the renewal team's revenue of 72 million dollars. *Responsible for increasing renewal rates of our Strategic Accounts *Manage a goal for the team of 17.8 million dollars in 3 year renewals. *Manage strategic company renewals to match their needs *Collaborate with account team to improve customer relationships and loyalty *Responsible for onboarding members of team *Coordinate with cross-functional teams to up-sell existing clients *currently exceeded renewal quota for the year *exceeds 3 year renewal quota for the year. -
• Senior Sales Services - Team Lead

  Hawk Ridge Systems

  2019.03-2020.01

  (a year)

  *Team Lead of Renewal Team - manage day to day operations *Responsible for forecasting of the renewal team's revenue of 40 million dollars. *Responsible for increasing renewal rates of our Strategic Accounts *Manage a goal for the team of 7.2 million dollars in 3 year renewals. *Manage strategic company renewals to match their needs *Collaborate with account team to improve customer relationships and loyalty *Responsible for onboarding members of team *Coordinate with cross-functional teams to up-sell existing clients *currently exceeded renewal quota for the year *exceeds 3 year renewal quota for the year.
• Senior Sales Services

  Hawk Ridge Systems

  2017.02-2020.01

  (3 years)

  * Responsible for increasing renewals by 10% *Managed strategic company renewals to match their needs *Collaborate with account team to improve customer relationships and loyalty *Acted as interim manager for onboarding members of team *Coordinate with cross-functional teams to up-sell existing clients *currently exceeded renewal quota for the year
• Senior Subscription Account Manager

  Hawk Ridge Systems

  2016.09-2017.02

  (6 months)

  * Responsible for increasing renewals by 7% *Managed strategic company renewals to match their needs *Collaborate with account team to improve customer relationships and loyalty *Coordinate with cross-functional teams to up-sell existing clients *Exceeded yearly quota for the year by 110% *exceeded 3 year renewal quota
• Subscription Account Manager Tier 2

  Hawk Ridge Systems

  2016.04-2016.09

  (6 months)

  * Responsible for increasing renewals by 15% *Managed all small business sector renewals. *Collaborate with account team to improve customer relationships and loyalty *Coordinate with cross-functional teams to up-sell existing clients *Exceeded yearly quota of renewals by 110%
• Subscription Account Manager Tier 1

  Hawk Ridge Systems

  2015.12-2016.04

  (5 months)

  * Responsible for increasing renewals. *Managed half of the small business sector renewals *Collaborate with account team to improve customer relationships and loyalty *Coordinate with cross-functional teams to up-sell existing clients