Tian-Hong (Ken) Luo
Solution Architect@Huawei Technologies
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Summary
Solution Architect and IT Service Delivery at HUAWEI TECHNOLOGIES COLOMBIA SAS. A highly motivated, process driven and customer-centric Sr. Delivery Manager and Solution Architect who has 13 years in leading and managing delivery teams across the world (China, India, Singapore, EU, UK and US) for Enterprise Service. Certified in ITIL (v3) Expert and skilled in customer relationship, strategy, service transition and people management. Having the ability to manage complex, cross-function or cross domain projects efficiently.
Work experience
Solution Architect
Huawei Technologies2016.01-Current(11 years)Global Service Automation Manager
Hewlett-Packard2015.04-2016.01(10 months)Senior Service Delivery Manager
Hewlett-Packard2012.11-2015.04(2 years)Global Service Operation L3 Manager
Hewlett-Packard2007.11-2012.11(5 years)R&D Department Manager
Shanghai Pantosoft Co.Ltd.2003.07-2007.11(4 years)
Educational experience
East China University of Science and Technology
Bachelor's degree, Computer Science1999.01-2003.01(4 years)
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