Tian-Hong (Ken) Luo

Solution Architect@Huawei Technologies
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Summary

Solution Architect and IT Service Delivery at HUAWEI TECHNOLOGIES COLOMBIA SAS. A highly motivated, process driven and customer-centric Sr. Delivery Manager and Solution Architect who has 13 years in leading and managing delivery teams across the world (China, India, Singapore, EU, UK and US) for Enterprise Service. Certified in ITIL (v3) Expert and skilled in customer relationship, strategy, service transition and people management. Having the ability to manage complex, cross-function or cross domain projects efficiently.

Work experience

  • Solution Architect

    Huawei Technologies
    2016.01-Current(11 years)
  • Global Service Automation Manager

    Hewlett-Packard
    2015.04-2016.01(10 months)
  • Senior Service Delivery Manager

    Hewlett-Packard
    2012.11-2015.04(2 years)
  • Global Service Operation L3 Manager

    Hewlett-Packard
    2007.11-2012.11(5 years)
  • R&D Department Manager

    Shanghai Pantosoft Co.Ltd.
    2003.07-2007.11(4 years)

Educational experience

  • East China University of Science and Technology

    Bachelor's degree, Computer Science
    1999.01-2003.01(4 years)
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