Work experience

• ENGLISH CUSTOMER SERVICE

  Taste of Vietnam Group

  2022.05-2024.01

  (2 years)

  Monitored email to promptly collect and respond to complaints. Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support. Followed scripts and processes to uphold brand standards. Maximised customer satisfaction by resolving service issues promptly. Assisted customers with product-related questions, feedback and complaints.

Educational experience

• Duy Tan University

  English Language

  2020.09-2024.05

  (4 years)

  Distinction bachelor's degree in English Language major.

Languages