Thomas Mathias Stark's Resume

Thomas Mathias Stark

Guest Experience Manager@Iris Capital

Nationality

Summary

General Manager I Hotel Operations Manager | Business Analysis, Operations Management. With over 20 years of expertise across hospitality, fashion, OTA, and FMCG, I am a versatile and results-driven business development professional with a strong focus on driving growth and excellence across global markets. My experience spans the UK, Thailand, and Australia, where I have had the privilege of collaborating with diverse, talented teams and managing key accounts to achieve strategic objectives. As the General Manager at Mrs. Banks Hotel in Paddington, I am committed to delivering an exceptional guest experience that seamlessly integrates personalized service with the highest standards of hospitality. I leverage a comprehensive understanding of hotel operations to enhance efficiency, increase revenue, and uphold our reputation as a premier boutique hotel destination that consistently exceeds guest expectations.

Work experience

Guest Experience Manager
Iris Capital
2025.12-Current
(8 months)
Hotel General Manager
Mrs Banks Hotel
2024.11-2025.11
(a year)
Hotel Operations Manager and Cluster Manager
Red Star Hotels Group
2021.11-2024.08
(3 years)
Marketing Communications Consultant
Trouw Nutrition Asia Pacific
2020.12-2021.08
(9 months)
Market Manager
Agoda
2019.04-2020.11
(2 years)
Visual Merchandiser and Sales Advisor
Ted Baker
2018.07-2019.05
(a year)
Sales Advisor
Coach
2017.05-2018.07
(a year)
Club Lounge Ambassador
Sofitel
2011.05-2017.08
(6 years)

Educational experience

UNSW
Bachelor of Media (Public relations and Advertising) with Minor in German Studies, Public Relations, Advertising, and Applied Communication
2014.01-2017.01
(3 years)
UNSW
Associate's degree, Interior Architecture
2013.01-2014.01
(a year)
Julian Ashton Art School
Art/Art Studies, General
2012.01-2012.01
COCO REPUBLIC DESIGN SCHOOL
Interior Design
2012.01-2012.01
TAFE
Hospitality and Events Management
2007.01-2009.01
(2 years)