(6 years 11 months) Take care of customer account for 3 brands of New Toyo Vietnam: Inopak (packaging and aluminum foil, paperboard), Inoco (core and papertubes), Artdre (paper cups, paper plates) such as BAT Cambodia,PT Bentoel, Fancy Paper, ...assigned by company and other small client accounts. Search and coordinate with related departments to find new customers, collect customer comments, competitors' situation. Deploying new products with traditional and potential customers, as well as incorporating with R&D to promote new products and customer accounts. Get samples and analysis results from the QC department. Planning produce with production and quotation to partners for wining the order. Advise customers on products, prices, as well as payment terms. Negotiate and sign contracts with customers. Confirm and sending PO to the production department as requested delivery time from clients. Keep track of orders and delivery progress and update sales volume for each customer in order to make appropriate adjustment. Make sales and operations planning (S&OP) and report to management monthly. Perform the exporting documents and related Customs declaration documents, get the booking for cargos stuffing,... according to the confirmed delivery schedule. Coordinate with QC and production department to resolve NCR (customer complaints) (if any) to have appropriate treatment for each specific case and customer. Evaluate customer satisfaction to have the adjustment plan for the sales service by sending the surveys annually. Aggregates data to Superior/ GM for strive for next year. Plan for visiting clients based on targets and sales volume. Liaise with QA to update international certificates such as ISO, OHSAS. Regularly coordinate with the financial department on the debt situation in order to remind customers. Participate in fair periodically as assigned.- Participate in soft skills training courses organized by the Company such as communication skills, negotiation skills, sales skills, ...