○ Gathered requirements from end-users and elicited both functional and non-functional requirements.○ Collaborated closely with the internal discovery team to identify optimized solutions.○ Presented the optimized solution to the client and ensured alignment of timelines.○ Delivered comprehensive documentation related to the products or services provided to the client.○ Collaborated with the delivery team to ensure timely delivery of the products or services to the client.○ Provided support to both internal and external teams in handling detailed cases.

○ Collaborated with clients to gather technical and business requirements.○ Designed Salesforce architecture (e.g., database schema) using both standard and customized features for display on websites and mobile applications to enhance seamless working. I then analyzed the scope of work with business analysts and developers.○ Created system prototype documentation (e.g., service blueprints) and slides to confirm and obtain approval from the client before system implementation.○ Allocated tasks to junior team members as appropriate, then managed and coached them to ensure the tasks were performed correctly and completed on time.○ Performed system configurations and managed internal stakeholders to ensure accuracy before going live to production.○ After completing the system configuration, I conducted internal testing to validate whether the platform was optimized, the system worked smoothly without errors, and it aligned with the clients needs.○ Provided detailed training to the client on the newly implemented Salesforce and responded to the clients inquiries during the adoption phase.

○ Liaised with clients to gather technical and business requirements, and collaborated with internal teams to ensure alignment and coherence across the projects scope of work.○ In a partnership capacity, I worked closely with external teams to coordinate efforts and ensure seamless integration of all project components.○ Facilitated the successful completion of the assigned project by effectively managing resources, overseeing progress, and working collaboratively with stakeholders to achieve the projects defined objectives.

[ Lotuss Express and Go Fresh Delivery Project (O2O) - Product Owner ]○ Developed a comprehensive business model for Lotuss Express delivery service, covering all aspects of the service and identifying key value propositions and revenue streams.○ Through thorough data collection and analysis, I identified areas for improvement in both customer experience and organizational operations, and integrated these insights into the business model.○ Using financial modeling techniques, I calculated and forecasted the financial performance for Lotuss Express delivery service, ensuring the model was both sustainable and profitable.○ Collaborated closely with various stakeholders, including billing officers, warehouse officers, and teammates, to identify and offer products that met the evolving demands of customers and aligned with team goals.[ New Business (B2B) - Sales ]○ Expanded the network of partners and drove growth by identifying and engaging small and medium entrepreneurs in the restaurant category. I persuaded them to join Lotuss partner network, creating new revenue opportunities for the business.

[ Durian chain project - Business Development ]○ Created a strong data workflow for the durian supply chain, using data analytics to improve production and distribution processes.○ Developed a detailed business model and operational flow, working closely with the supply chain and other stakeholders to ensure alignment and drive progress toward the teams goals.○ By collecting and analyzing data from farmers, factories, and distributors, I identified opportunities to increase production capacity and extend the shelf life of durian, leading to higher profitability and customer satisfaction.