Work experience

• Technical Support Specialist - Tier 2

  Rectangle Health

  2025.02-Current

  (7 months)

  1 year 8 months Maintain terminal installation and manage client transactions process. Configured application shortcut systems and identified posting script issues. Enabled customer success by providing healthcare clients with the technical support needed to ensure accessibility to the system. Experienced with managing HIPAA Compliance documentation. Process equipment routing and servers to merchant clients.
• Outbound Support Representative

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  2024.05-2025.02

  (10 months)

  Enabled customer success by providing healthcare clients with the technical support needed to ensure accessibility to ReminderCall’s appointment system. Remote troubleshoot client issues utilizing diagnostic techniques, such as remote install of programs like EMR (Electronic Medical Records) scheduling systems onto clients’ servers, and testing connectivity. Create scripts for text and email for clients’ systems. Utilize service desk ticketing system to onboard new users, nurture and track existing users. Experienced with managing HIPAA documentation. Develop QR code for compliance documents. Ship routing and on-premise servers to merchant clients.
• Customer Care Coordinator

  ReminderCall.com by Reminder Services, Inc.

  2024.01-2024.05

  (5 months)
• Help Desk - IT Support

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  2022.08-2024.01

  (2 years)

  (1 year 6 months) Performed fast and useful technical assistance using software applications Provided clients with technical assistance through electronic devices to gain wireless access to their appointment reminders Remote troubleshooting diagnostic techniques Creating scripts, and installing Windows platform using a software application Used service desk ticket system to nurture new users
• Sales Associate

  Cotton On Group

  2021.12-2022.01

  (2 months)

  Delivered terrific customer service towards customers Stocked and organized products on shelves
• Deli Production Team Member (Culinary)

  Whole Foods Market

  2021.06-2021.08

  (3 months)

  Performed preparation, counter service, sanitation, and stocked products Provided excellent customer service and check inventory Spend significant time on the floor, engaged with customers, and assisted team members Cut, prepared, and served a variety of hot and cold food Monitor temperatures, cleaned, sanitized, and removed expired produce to meet the health and safety regulations
• Summer Camp Counselor

  University of Colorado Denver

  2017.06-2018.07

  (a year)

  (1 year 2 months) Supervised Camp attendees during the academic periods of the camp by assisting Instructors with monitoring students Evaluated students' work, assisted with other classroom activities, and mentored students Assisted in the implementation of the camp's academic programs by supporting faculty and staff members regarding the academic curriculum
• After School Program

  ACE Mentor Program

  2013.01-2016.05

  (3 years)

  (3 years 5 months) Explored the professional fields in architecture, construction, and engineering Visited professional offices of ACE mentors; connected with other students who share my passion

Educational experience

• San Jose State University

  Engineering Technology - Computer Network System management , minor in business management, computer network system

  2016.07-2022.05

  (6 years)
• Homestead Schools

  General Education

  2012.08-2016.06

  (4 years)

Certificates