Tetty's Resume

Tetty

Business Development Executive

Female

Sales representative

Live in Indonesia

Nationality Indonesia

Business Development Executive
Business Intelligence Technologies (BIT)
2025.07-Current
(4 months)
Senior Account Manager
APERGU SOLUTIONS
2023.10-2025.06
(2 years)
(1 year 9 months) -Solutions that I covered: Oracle Netsuite, Zendesk, Lentra: Digital Lending Solutions, Dugga Digital Assessment Solutions. -Serve as the main point of contact in all matters related to client concerns and needs. -Build and strengthen client relationships to achieve long-term partnerships. -Maintain accurate client records, keeping track of any contract updates and renewals. -Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. -Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Responsibilities: -Handle inquiries and requests from customers and address their needs. -Stay on top of accounts, making sure they receive services that are within their budget and meet their needs -Meet regularly with other team members to discuss progress and find new ways to improve business -Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Senior Account Manager
GROW Enterprise
2022.11-2023.10
(a year)
"Established on the 1st of November 2022, Grow with Aitken & Kusuma Enterprise (or AKE) was formed by merging our two initial companies (DAELID & Raiona and now referred to as “subsidiaries”) with the ambition of creating and providing an unmatched 360 service - custom-fit and tailored to our partners' needs". As SAM I managed: - Generate and qualified the lead and set up the meeting with the client. - Manage multiple accounts, and develop positive working relationships with all customer touchpoints - Drive client retention, renewals upsells, and client satisfaction - Work closely with ISR, Account Managers, and Operations on day-to-day operational processes including campaign set-up, optimization, and QA. - Understand and deliver the product knowledge of the accounts - Manage the client’s and the company’s expectations including negotiations and problem-solving after the campaign has kicked off. - Oversee the Account Managers & Inside Sales Representative - Responsible for coaching, evaluate and monitoring the AGM's & ISR's performances that related with campaign progress. - Monitoring, forecasting, and keeping track of AGM's & ISR's performances and collaborating with the Head of Account & Development for any necessary development. - Responsible for coaching, evaluating, and monitoring the AGM's & ISR's performances that related to campaign progress. Product and solution that I have managed: Cisco, Anaplan, DELL Storage, Seagate Storage, Google Workspace, GCP, AWS, Simplivity, Freshworks, ERP Oracle Netsuite, NetApp, RedHat, Yellow Ai, F5, Or,acle E-Business Suite, Oracle HCM Cloud
Senior Account Manager
DAEL ID
2022.03-2023.10
(2 years)
1 year 8 months (1 year 8 months) - Manage multiple accounts, and develop positive working relationships with all customer touchpoints - Drive client retention, renewals, upsells, and client satisfaction - Work closely with ISR, Account Managers, and Operations on day-to-day operational processes including campaign set-up, optimization, and QA. - Understand and deliver the product knowledge of the accounts - Manage the client’s and the company’s expectations including negotiations and problem-solving after the campaign has kicked off. - Oversee the Account Managers & Inside Sales Representative - Responsible for coaching, evaluate and monitoring the AGM's & ISR's performances that related with campaign progress. - Monitoring, forecasting, and keeping track of AGM's & ISR's performances and collaborating with the Head of Account & Development for any necessary development. - Responsible for coaching, evaluating, and monitoring the AGM's & ISR's performances that related to campaign progress. Product and solution that I have managed: Cisco, Anaplan, DELL Storage, Seagate Storage, Google Workspace, GCP, AWS, Simplivity, Freshworks, ERP Oracle Netsuite, NetApp, RedHat, Yellow Ai,
Account Growth Manager
DAEL ID
2022.03-2022.07
(5 months)
- Growing the business by identifying and pitching to new clients according to guidelines provided by the client's sales team - Identify and nurture key business relationships and work with those to pinpoint opportunities to grow the business and maximize profitability. - Maintain pipeline management by using proper tools and CRM system - Independently conduct outreach, and pitch services to potential clients - Analyze current and prospective markets to enable more effective strategies around optimization and entrance - Manage and generate actionable leads and create a disciplined follow-up strategy - Work closely with the client's team in applying best practices and achieving stated goals - Planning and creating changes to strategize or offer to improve results as I am personally responsible for the growth of the client’s accounts while partnering with DAEL.
LTM Field Specialist
Cisco
2018.11-2019.07
(9 months)
Supporting Cisco master dealer on their marketing activity, reward and manage their sales report achievement
Freelance Consultant
Trade and Investment Queensland
2018.11-2019.01
(3 months)
Support BDM on event "21st Century Competencies and Future readiness" workshop
Relationship Management Tele-Consulting
PT. The Database Dept. Indonesia
2014.11-2018.06
(4 years)
(3 years 8 months) -Sourcing new sales opportunities for the clients, such as (Hitachi, Fujitsu,HPE, Simplivity, Netapp, etc) through inbound lead follow-up and outbound cold calls and emails. -Understanding customer needs and requirements -Routing qualified opportunities to the appropriate sales executives for further development and closure -Visiting customer if necessary -Keeping up with product and service information and updates. -Creating and maintaining a database of current and potential customers. -Explaining and demonstrating features of products and services. -Up-selling products and services.
Cisco Virtual Partner Account Manager
Webhelp
2012.11-2013.12
(a year)
(1 year 2 months) -Effectively acted as a liaison between our Marketing and Sales teams. -Identified customer/partner's needs and suggested appropriate services to enhance the client experience. -Continually researched new business opportunities in the market. -Built long-term trusting relationships with clients to achieve ultimate client retention.
Cisco Channel Support Specialist
Infosys BPM
2009.12-2012.10
(3 years)
(2 years 11 months) Complements the roles of Channels Account Managers and Channels Service Account Managers by providing partners with efficient and dedicated support for all business operation issues. As a one-stop business operation excellence team, its roles include: -The country channel operation team for Channel Sales. -A center of channel business process and Cisco applications experts. -The primary escalation point for partner pre-sales inquiries.
Contact Center Consultant
DiGi Telecommunications
2007.08-2009.07
(2 years)
Worked as part of team with other - Customer Services and/or Technical Support and an Assistant Manager.To take incoming telephone inquiries,complaints and questions from customer using appropriate listening skills,questioning skills and empathy skills.
Customer Service Representative
PT. MNC Sky Vision
2005.08-2007.08
(2 years)
(2 years 1 month) Working as CSR was my 1st job experience. I need to received incoming call, complaints and questions from customer using appropriate listening skills,questioning skills and empathy skills.Responsible for monitoring and following up all complaints by phone or walk in customers, supervising the operation of information walk in center customer,providing the customer services report on monthly and daily.