Work experience

• Technical Support

  Geek Squad

  2022.08-Current

  (3 years)

  (2 years 7 months) Provides expert technical support and troubleshooting for consumer electronics and computer systems. Conducts thorough diagnostics and repairs to optimize performance and functionality of devices. Resolves intricate technical issues involving hardware and software, ensuring optimal device performance. Collaborates effectively with team members to streamline processes and improve service delivery. Proficient in managing and resolving technical issues using ticketing systems ensuring efficient tracking, prioritization, and resolution of support requests.
• Cybersecurity Student

  The University of Texas at San Antonio

  2021.08-Current

  (4 years)

  (3 years 7 months)
• Sales Associate

  Lowe's Companies, Inc.

  2023.02-2023.11

  (10 months)
• Tech Consultant

  Target

  2021.05-2023.11

  (3 years)

  (2 years 7 months)

Educational experience

• The University of Texas at San Antonio

  BBA, Computer and Information systems security/information assurance

  2021.01-2024.01

  (3 years)

Certificates