Tatiana

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Summary

92% Strong customer service experience in consumer goods, well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience as a Customer Success Manager, which typically involves handling customer inquiries and issues across multiple channels, although specific mention of phone, email, and live chat is not provided. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. As a Customer Success Manager at Matilda's Bloombox, the candidate led customer experience for a delivery service, which likely involves managing orders and returns. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has over 5 years of experience in customer service roles, including 5 years at Matilda's Bloombox, which is in the consumer goods industry, and 2 years at Brandwatch. 4, Education: High school diploma or equivalent. Candidate has a high school diploma from Convent & Stuart Hall, which meets the requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which is within the San Francisco Bay Area.

Work experience

  • Customer Success Manager

    Brandwatch
    2022.11-Current(3 years)
  • Customer Success Manager

    Matilda's Bloombox
    2019.10-Current(6 years)
    •Led all customer experience for a regular delivery service •Executed marketing strategy and assisted in brand development •Managed revenue streams and metrics for KPIs •Mentored new hires and facilitated in their growth within the company •Assisted in growth marketing within new territories
  • Intern

    Oppenheimer & Co. Inc.
    2017.12-2019.09(2 years)
    •Analyzed market research for small cap and mid cap companies within the healthcare sector •Provided insights for investments based on pipelines of healthcare, pharmaceutical & biotechnology companies •Produced reference reports on healthcare, biotech & pharma companies for financial advisors
  • Marketing Team

    Alpha Phi International Fraternity
    2018.09-2019.06(10 months)
    •Assisted in fundraising $1M in donations for women's heart health •Facilitated in marketing donation items via email campaigns •Earned top donating chapter for the West Coast region
  • Nanny

    UrbanSitter
    2017.09-2019.06(2 years)
    •Nannied for one•time and recurring families with children from the age of 0•13 with special needs •Assisted in home tasks and managing children schedules
  • Hostess

    Maggiano's Little Italy
    2016.06-2016.08(3 months)
    •Responsible for all take•out orders •Assisted the front of house manager
  • Courier

    Postmates by Uber
    2015.06-2015.09(4 months)
    •Completed restaurant deliveries
  • Receptionist

    Clinic by the Bay
    2014.01-2015.01(a year)
    •Assisted in delivery of care for patients at a clinic for the predominantly uninsured & unemployed •Facilitated in the management of EHR •Managed schedules and patient appointments
  • Teaching Assistant

    Treasure Island Pre-School
    2012.06-2012.08(3 months)
    •Assisted teachers with classroom activities for underprivileged children ages 1•5 •Recorded behavioral tendencies of children for parent reports

Educational experience

  • Santa Clara University

    Bachelor of Science - BS, Public Health
    2015.01-2021.01(6 years)
  • Convent & Stuart Hall

    High School Diploma
    2011.01-2015.01(4 years)
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