Work experience

• PERSONAL ASSISTANT TO GENERAL MANAGER, Maldives

  Taj Exotica Resort & Spa

  2024.04-Current

  (2 years)

  Calendar Management: scheduling, organizing, and coordinating meetings, appointments, and events for executives. Communication Handling: managing phone calls, emails, and correspondence on behalf of the executive. Meeting Preparation: preparing agendas, reports, presentations, and minutes for meetings. Document Management: drafting, editing, and filing important documents and reports. Task Prioritization: managing and prioritizing tasks and deadlines to ensure smooth workflow. Confidentiality: handling sensitive information with discretion and professionalism. Office Coordination: overseeing general office organization and supplies. Project Assistance: supporting special projects or initiatives as needed.
• FOOD AND BEVERAGE COORDINATOR, Maldives

  Varu By Atmosphere

  2022.11-2024.03

  (a year)

  Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions Fully assisted and supported Food and Beverage Director to provide efficient work and service of the Food and Beverage Department Handled the event management process for assigned events once they have been handed over by the Sales Team. The focus will be on assisting with all types of events. Work closely with Sales, Event Operations, Culinary, and additional departments as needed to execute successful events. Following the event you will seek client feedback and distribute to relevant departments where required.
• Cavist

  Simplewine

  2021.09-2022.10

  (a year)

  Implemented new promotional strategies, dramatically increasing business. Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service. Organized routine and special event orders to keep adequate inventory for forecasted needs. Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature. Answered customers' questions, recommended items, and recorded order information.
• Wine Bar Manager

  BRIX Wine Bar

  2017.03-2021.06

  (4 years)

  Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process. Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets. Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue. Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft. Organizing weekly schedule, planning vacations.
• Lobby Lounge Supervisor

  Lotte Hotel

  2015.10-2017.02

  (a year)

  Established team priorities, maintained schedules and monitored performance. Launched quality assurance practices for each phase of development. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Assisted in organizing and overseeing assignments to drive operational excellence.
• Lobby Lounge Waitress

  Lotte Hotel

  2014.09-2015.09

  (a year)

  Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Greeted new customers, discussed specials, and took drink orders. Used cash registers and credit card machines to cash out customers. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Restaurant Hostess

  Asia Hall Restaurant

  2012.06-2014.09

  (2 years)

  Answered customer questions about hours, seating, and menu information. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Watched dining area staff to evaluate server loads and calculate accurate wait times. Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Waitress

  Mon Cafe French Restaurant

  2007.12-2012.06

  (5 years)

  Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Bussed tables during busy periods to assist staff and quickly turn over tables. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Bussed and reset tables to keep dining room and work areas clean.

Educational experience

• Moscow State University

  Economics

  2006.09-2012.07

  (6 years)

  Would be happy to discuss further

Languages