Work experience

• After-sales generalist

  AIXTRON SE

  2024.02-Current

  (2 years)

  Automated forecasting for 12,000 spare parts surpassing expectations by reducing processing time by 99%. Enhanced and refined the spare parts catalog for customer self-service mitigating inter-departmental dependency by 50%. Optimized pricing model modules by supporting competitive pricing strategies. Elevated and streamlined order accuracy by 10% and trimmed complaints by 15% through redesigned templates. Collaborated with sales, logistics and engineering teams to optimize order fulfillment by reducing lead times by 20%.
• Software engineer& Technical support

  New Sherona GmbH

  2022.03-2023.09

  (2 years)

  Implemented and engineered accounting ledger streamlining processes and reducing reconciliation time by 30%. Adjusted and refined inventory processes increasing accuracy by 25% and minimizing discrepancies. Developed and forecasted sales projections with 80% accuracy contributing to efective inventory planning.
• STUDENT ASSISTANT (DEVOPS ENGINEER)

  RWTH Aachen University

  2021.07-2022.01

  (7 months)

  Resolved recurring bugs, strengthened system stability, minimized user-reported issues and boosted overall system uptime by 7% through the application of DevOps tools. Performed comprehensive testing and developed 2 new features improving system functionality, enabling seamless API development and increasing user satisfaction. Optimized deployment processes using Docker by streamlining workflows integrating CI/CD pipelines and accelerating cloud deployment pipelines which significantly reduced build times.
• BUSINESS ANALYST

  BRAC IT Services

  2018.08-2019.08

  (a year)

  Improved project scoping accuracy by 30% by analyzing client needs during interviews and conducting thorough requirements gathering ensuring alignment with project objectives. Led and supervised SAP module implementation enhancing data integration and reducing processing time. Conducted UAT and resolved critical bugs optimizing software performance and reducing incident management cases by 25%. Supported the full Software Development Life Cycle SDLC from requirements analysis to UI design contributing to the successful delivery of three key projects. Created and maintained comprehensive documentation using Microsoft Office Suite facilitating effective knowledge sharing among team members and stakeholders. Conducted system audits to assess and identify opportunities for improvement in operational workflows enhancing productivity by 15%.

Educational experience

• RWTH Aachen University

  Master of Science in software systems engineering

  2019.10-2024.08

  (5 years)
• American International University

  Bachelor of Computer science and software engineering

  2014.09-2018.08

  (4 years)

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