Work experience

• 4PL Customer Service Agent - Customs Clearance (Project Logistics – VestasWind

  MAERSK LINE

  2024.11-2025.07

  (9 months)

  + Main role: • Takes full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. • The first point of contact for stakeholders for daily operations activities. + Key functions: • Primary point of contact. • Execute, manage and monitor the end-to-end shipment process. • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. • Orchestrator the overall flow of an end-to-end shipment. • Respond to all enquiries in a timely and accurate manner & escalate di­culty as defined in SOPs / IOPs. • Responsible for cross sell/up sell, customer retention. • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow. • Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Customs Manager

  WONCHANG LOGISTICS CO.,LTD

  2020.12-2024.08

  (4 years)

  + Main role: I handled customs procedures for all types of FDI company: • Assembling (relatives: Tape, Oto wireness, linear bearings, Garment) • Processing (relatives: Oto Wireness, resin, tape, aluminum foil,..) • Trading (relatives: Machine, chemical, oil, Resin, Medical tool, woodenfurniture, gaming, Fresh-fruit ... ) + Main function: • Handle customs mode of export/ import shipments for customers located in HCM city, in industries at Tay Ninh, Binh Duong, Dong Nai, Vung Tau • Build up stabilize customs relation. • Stabilize customs relation • Coordinate with Sale/CS/Account team for LAWS, Quotation, Shipping Docs • Consult customs Law and circle, cost for Director. + Detailed work: • Check and advise documents to customers (cds,invoice,c/o,bill,msds,milltest,cert. , ...) • Check Hs code (2017,2022), check cargo formality, report handling fee to Director • Register quality test, phytosanitry, chemical, culture... • Open CDS and handle customs to get Cds clear: A11,A12, A41, A42, A21, G12, G13, G61, B11, B13, E31, E62,E21, E52, E23,E54... • Prepare documents for C/O and advise to customers • Submit (MOIT) at HCM, Dong Nai, Binh Duong and handle to get C/O originals • Arrange trailer/truck for delivering cargo • Follow and report shipment status ( SAP) to Director • Make payment / issue DN • Control data ( RM code, product code, bom) • Submit yearly statements • Handle processing contract liqudidation • Ad-on task: check unusual items, check hs code, procedures, advise fee and profit and other specical cases to Director
• Customs Staff

  Nippon Express

  2019.08-2020.10

  (a year)

  + Main accountability: • External: In charge of custom clearance by handling onsite documents to get custom cleared all shipment of buyer. • Internal: Liaise with oversea branch for all kind of documents to doing service smoothly + Detailed job: • Work directly with customer about docs needed for • custom check for theshipment • Check up the eligibility on between commercial invoice, bill of lading whether not or matching to consult customer for adjustment. • Liaise with exporting side for amending C/O. • Prepare for import license and government quality registration under rules. • Process CDs draft for customer's confirmation. • Do IDA, IDC through ecus system. • Prepare tax payment request to accountant dept. • File up essential docs to work with custom o¬cer for CDs line23to eventuate clearance. • Booking vehicle to deliver shipment as requested to warehouse. • Update on reporting system to leader daily. • Release total debit note statement request to salesatellite dept monthly.

Educational experience

• HO CHI MINH OPEN UNIVERSITY

  INTERNATIONAL BUSINESS

  2014.10-2019.10

  (5 years)

  COURSE: INTERNATIONAL BUSINESS MAJOR: LOGISTIC AND INTERNATIONAL PAYMENT

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