Summary

Work experience

• Customer Service Engineer

  KUKA ROBOT VIETNAM

  2022.09-Current

  (4 years)

  Provided on-site technical support and commissioning for KUKA 6-axis and SCARA robotic systems at major manufacturing facilities including Luxshare, Foxconn, Goertek, Biel Crystal, and Lens Technology Programmed and optimized robot motion and process logic to improve cycle time, eliminate unnecessary movements, and enhance production efficiency Integrated robotic systems with Keyence vision cameras and PLC-controlled automation lines to ensure stable communication and coordinated operation Troubleshot complex robotic automation systems involving software, electrical, and mechanical components, identifying root causes through system analysis and error diagnostics Investigated recurring equipment failures and implemented long-term corrective solutions to improve system reliability and reduce production downtime Supported New Product Introduction (NPI) by tuning robot programs and stabilizing automation systems during production ramp-up Performed preventive maintenance, hardware diagnostics, and calibration for robotic systems to ensure reliable operation in high-volume production environments Collaborated with customer engineering teams to resolve automation issues, deliver technical training, and prepare Failure Analysis and Corrective Action (FACA) reports
• Technical Staff

  RTC Technology Company

  2021.11-2022.08

  (10 months)

  Design, program, and commission PLC/HMI systems based on Mitsubishi PLC platforms for gauge, automation, and QC machines. Develop SCADA architecture for centralized monitoring, data logging, and system diagnostics. Diagnose and resolve machine issues using systematic troubleshooting methods (I/O checking, signal tracing,communication debugging). Lead machine installation, FAT/SAT, and on-site commissioning to meet customer specifications. Deliver technical training and provide long-term service support to customers. Prepare detailed technical documentation including SOPs, operation manuals, and maintenance guidelines. On-site technical support for robotic systems and NPI activities Ownership in troubleshooting and issue resolution

Educational experience

• Military Technical Academy

  Bachelor of Mechatronic Engineer

  2021.10-2026.09

  (5 years)

Languages