Key Responsibilities: • Sales Monitoring & Reporting: Prepared and maintained daily order tracking reports using Excel, ensuring timely updates and data consistency across internal teams. • Customer Issue Handling & Internal Coordination: Served as the main contact for escalated customer issues (e.g., product defects, shippingdamages). Worked closely with Sales and QA teams to investigate root causes and implement corrective actions. • Operational & Documentation Support: Coordinated with the Warehouse team on product sample allocation and partnered with QA to provide post- shipment documentation in compliance with international standards. • Market Development Initiatives: Co-led expansion efforts in Indonesia and Malaysia by conducting pricing analysis and collaborating with R&D to adjust product formulations. Delivered structured monthly progress updates. • Trade Marketing Activities: Assisted in organizing product displays and booth setups at international trade fairs to enhance brand visibility. Achievements: • Reporting Efficiency: Achieved a consistent 100% on-time rate for daily reporting, supporting smooth cross-department communication. • Issue Resolution: Resolved all assigned customer complaint cases through effective cross-functional collaboration, reducing operational impact.