- Create daily schedules and track 11 student employee tasks on Google Sheets- Produced a 20-page student employee manual and three-shift training guide- Authorize coverage requests and shift changes through Sling for 26 student employees- Assist professional staff members with individual student-employee interviews- Lead monthly meetings and bolster community through weekly newsletters- Received 2024 Undergraduate Outstanding Service Award among 64 nominees in a campus-wide program

- Regulate the experience of 600+ daily visitors during peak seasons by managing their registration through Salesforce- Respond to emails and phone calls regarding Boston University Admissions programming- Maintain relationships with prospective students through in-person meetings and social media

- Spoke to audiences upward of 150 guests about student life in admissions information sessions- Provided insight on the student experience for 100+ attendees in virtual information sessions- Described personal experiences in prospective transfer student programming

- Guided a staff of 22 student employees in administering a positive campus visit- Delegated and tracked 12 rotating positions among student employees

- Led campus tours for groups of 20-30 visitors- Relayed information about Boston University’s 12 schools, colleges, and faculty

- Organized supply inventory with Google Sheets- Composed mailing information through Microsoft Excel- Assisted professional staff in event operations consisting of 100+ guests

- Assisted in welcoming 400+ daily visitors to Boston Universitys campus- Executed 8+ campus tours each week

- Facilitated the personal, academic, and developmental growth of 28 residential students- Awarded NRHH Bronze Pin for providing leadership and direction for residents- Planned monthly community-building events- Collaborated with 10 peers to create the winning campaign for Community of the Year

- Collaborated with an additional tour guide to provide in-person and virtual campus tours- Connected with prospective students and families during weekly tours