Work experience

• SERVICE ENGINEER

  OPERNWAY GROUP

  2024.02-Current

  (2 years)

  Key of Achievement: • Improved up to 95% time efficiency by integrating and automating all manual task in M365 Deployment. • iFuntastic Championship of Design Thinking 3rd place winner (AGIT-Official Competition). • Resolved Distribution Group issue during migration using PowerShell and CSV. • Collaborated with the Infrastructure Team to maintain end-user device compliance via Microsoft Intune policies, including Autopilot provisioning and enforcement. • Supported the CISO team in maintaining security compliance and operational readiness by enforcing standards to mitigate risks of ransomware, phishing, malware, and other cyber threats — enhancing the resilience of Openway’s IT environment. • Deployed pfSense and UniFi virtual appliances to recover WAN and OpenVPN connectivity for the Openway Vietnam office. • Implemented OpenVPN configuration to establish secure remote access for Openway Indonesia. • Actively seeking ideas for improving the way my team works (created automatic script, user request template to ease them report or request. • Successfully facilitated a Site-to-Site VPN tunnel using MikroTik between internal infrastructure and a client network, ensuring secure cross-organization integration. Key of Achievement: • Successfully integrated a secondary ISP at the Openway BSD Office by aligning budget constraints (up to 80%).
• SYSTEM ENGINEER

  ASTRAGRAPHIA IT

  2022.08-2024.02

  (2 years)

  Delivered pre-sales client support, resolved complex Active Directory migration issues, and provided proof-of-concept solutions during client onboarding. • Developed an 8-step PowerShell automation framework for M365 deployment using PDCA methodology and CI/CD principles. • Deployed and managed hybrid Exchange Server, delivering stable on-prem and cloud email continuity for enterprise systems. • Deployed Azure infrastructure and Windows Server configurations, ensuring seamless ADDS and Azure AD integration across hybrid environments. • Spearheaded device provisioning via Autopilot and centralized endpoint management using Microsoft Endpoint and Intune. • Improved infrastructure security by implementing VPN, enforcing GPO policies, and integrating Azure SSO authentication. • Supported software rollouts using MSI/MSIX bundles, while coordinating compliance via Intune GPO and AutoPilot.
• IT LEAD ENGINEER

  ELABRAM SYSTEM

  2021.04-2022.04

  (a year)

  Key of Achievement: • Entrusted as the sole support engineer serving WPP Indonesia's top creative agencies—ensuring end-to-end assistance without need for escalation or backup. • Resolved a long-standing connection issue impacting all Mac users by collaborating with Adobe and Sophos teams. • Received no major escalations from the WPP Indonesia IT manager and OpCo manager, demonstrating reliable performance. • Led IT support for WPP brands Ogilvy Indonesia and BatesChi Indonesia, handling device refreshes, tape management, and global coordination. • Delivered onsite service across Cisco to Lenovo hardware, enhancing user experience and operational uptime. • Streamlined ServiceNow usage and reinforced endpoint security to reduce support overhead. APR 2021 - IT SUPPORT SPECIALIST
• IT LEAD ENGINEER

  ELABRAM SYSTEM

  2022.01-2022.01

  • Optimized Ubiquiti networks, streamlined Google Workspace & M365 usage across departments. • Deployed MSI/MSIX-based software rollouts via Intune AutoPilot for efficient device provisioning. • Hardened Azure Virtual Desktop and VM setups with Azure AD and MFA to elevate security posture. Key of Achievement: • Reduced third-party software costs and improved license utilization by implementing Azure Virtual Desktop. PROJECT TIMELINE - ASTRAGRAPHIA TOYOTA ASTRA MOTOR ENABLE HYBRID EXCHANGE MAIL SERVER • Solved autodiscover issue TRAKTOR NUSANTARA MIGRATION FROM EXCHANGE ONPREM TO M365 • Upgrade Active Directory • FSMO Active Directory role migration • User migration to M365 • Exchange 2010 decommission SONNA MEDIKA MIGRATION FROM NIAGA HOSTER TO M365 • Enable M365 as mail servers • Configure Microsoft365 admin center

Certificates