80% Candidate has extensive experience in customer support, currently serving as a Customer Relations Manager at New Cyberian Systems Inc., with over 5 years in the role. Located in San Jose, CA, and graduated within the last 7 years with a Bachelor's degree. Does not meet the specific requirement of having worked at Accenture. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate's role as Customer Relations Manager likely involves multichannel support given the responsibilities described. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate assists potential customers in choosing products and guides throughout the purchase process. 3, High school diploma or diploma Candidate has a High School Diploma from Mountain View High School. 4, Graduate within recent 7 years. Candidate completed Bachelor's degree in the last 6 years, meeting the requirement. 5, Located in San Francisco Bay Area, USA. Candidate is located in San Jose, California, which is in the San Francisco Bay Area. 6, Now or before work for company " Accenture ". Candidate has no history of working at Accenture as per the resume.