(1 year 8 months) Thailand -Compiled and analyzed daily, weekly, and monthly performance reports for J&T HOME (drop point service) and prepared detailed weekly reports for the marketing department. -Managed daily operations and collaborated with internal teams to effectively address and resolve issues. -Created promotional content and led social media campaigns to boost J&T HOME's brand visibility. -Coordinated across departments to ensure seamless operational workflows and efficiency. -Supervised customer onboarding processes, including generating new customer leads for RGMs and ensuring proper system functionality. -Monitored parcel volumes, ensuring alignment with operational targets and business objectives. -Contributed to new customer acquisition and business expansion initiatives. -Followed up on delayed parcels, providing prompt updates and solutions to customers. -Maintained efficient coordination between internal teams to optimize performance. -Translated documents and communications into Chinese for team members and clients.