Job Description: - Respond and fulfill customers /distributor enquiries - Fulfill orders, while verifying product, availability, pack sizes, pricing, DG-compatibility, container management, terms of sales, delay/short shipments, etc. (incl. sample orders) - Data entry of purchase order into System - Liaise with internal/external stakeholders to ensure smoothness of supply chain operations and that full set of shipping documents are attained and delivered within given timelines - Work closely with other department to keep abreast of any shipment related issues. - Administer master data (customer, product and pricing) - Understand Supply Chain and Logistics principle - Work closely with operation team to resolve day-to-day issues - Coordinate with accounting dept. and follow up the payment with customer in case long outstanding payment - Handled customer complaints effectively and collaborated with internal teams to identify and resolve root causes. - Supervised, guided, and motivated the customer service team, ensuring smooth operations. - Participated in internal and external ISO audits to ensure compliance with quality standards. - Prepared and maintained export shipment documents, ensuring accuracy and adherence to ISO requirements. - Perform other duties as assigned.

Job Description: - Communicate with customers for the inquiries,shipment reservation, complaints and claims - Solve the problem and manage the situation in limited time - Update the shipment and inform the update arrival to customers - Improving customer service procedures, policies and standards - Supporting customer service team and ensure a smoothly of import & export shipment (Air & Sea) - Work closely with operations team to resolve day-to-day issues - Cooperate with oversea partners to take on booking and shipping for the import and export shipment - Monitor and follow up on assignments and feedback - Check airfreight cost and make quotation to customer and oversea agent - Solving the billing problem and support billing team when issue invoice (debit and credit note) - Review and recheck invoice on system and confirmation payment with customer by use V-look up/ Pivot table - Follow up the payment with customer in case long outstandling payment - Coordinate with accounting dept. for update information and create receipt - Provide weekly/monthly report to business development and related Manager - Handle any special tasks assigned by upper level

Job Description: - Oversee and control the subordinators' jobs to ensure of accuracy and effectiveness - Support on overseas and local communication/correspondence. - Support on making periodical internal and external (monitoring) reports. - Keep tracing & tracking on the status of urgent shipments to ensure timely feedback of any irregularities to all concerned parties. - Work with local operations team and TRC to identify root causes and explore preventive actions plan. - Support subordinates on daily problem solving and issue peventive measurements when necessary. - Support Dept Manager on team build-up, ensuring effective internal (Division) communication. - Responsible for conducting sub-division internal meetings for enhanced internal cooperation. - Support Dept Manager on monitoring subordinates' behavior and way of working at the work place to meet the company regulations and policy. - Take over some kinds of Dept. Mgr's jobs in case of Dept Mgr's absence or being out of office - Pay courtesy visits to the regular and key customers occassionally. - Handle any special tasks assigned by superior

Job Description: - Closely control an export process working especially Operation team for discuss, concerning, suggestion and solve the problem - Check cost of air export and update to sales and oversea agent - Coordinate with concerning party in export dept, other dept, oversea agent, subcontractor company and Customs. - Solving the problem during transportation in limit time - Receive the booking from customer - Make a booking with airline / co-loader - Review cargo sale report before submit to CASS link or payment. - Assist. Airfreight Manager's on duty job if requirement. May 6, 2008 to June 25 ,2014 :

Job Description: - Arrange all air export shipment - Check cost of air export and update to sales and oversea agent - Offer Airfreight rate and local charges to oversea agent - Arrange flight booking with airline and master coloader - Coordinate with concern department to arrange pick up the cargo - Coordinate with customs broker for export custom formalities process - Coordinate with customer for shipment information - Handle all of export document such as Airway bill, Debit/Credit note,manifest - Coordinate with concern department to load cargo at the terminal - Coordinate with oversea agent at destination and send pre-alert to them - Follow up shipment and update status to customer - issue invoice (debit/ credit note) and bill to customer - Handle cargo sale report (CSR) and coordinate with Accounting dept. - Close job file and send monthly report to Airfreight Manager *** May – October , 2010 I was assigned to the Import Department to gain comprehensive knowledge of the import process