Work experience

• Customer Success Manager

  Pantum International

  2023.09-Current

  (2 years)

  Responsibilities: Managed a network of international service providers across Spain,Italy, Russia,Mexico, and the USA, ensuring operational efficiency and compliance. Negotiated contracts and established agreements with vendors, stabilizing and enhancing service networks. Provided pre-sales and after-sales support to local businesses and end-users, ensuring seamless service delivery. Conducted data analysis to monitor spare part usage and repair histories, driving product quality improvements. Delivered onboarding and training programs for service providers to uphold high repair standards. Resolved customer concerns with diplomacy,fostering trust and long-term relationships. Key Achievements: Successfully onboarded and stabilized 8service providers, overseeing over 280 repair points globally. Reduced repair turnaround times by25%through effective training and process optimization.
• Regional HR Business Partner

  Desay SV Automotive Co., Ltd.

  2023.01-2023.09

  (9 months)

  Responsibilities: Designed and implemented employee onboarding and training programs aligned with company culture. Defined performance standards and managed HR operations for the division, ensuring compliance with legal standards. Created and tracked recruitment KPIs to identify areas for process improvements. Prepared and managed budgets for recruitment and training initiatives. Coordinated employer branding activities,including recruitment events and campaigns. Drafted and enforced policies aligned with business goals and regulatory compliance. Key Skills Applied: Strategic HR Management Cross-Cultural Communication Performance Evaluation and Improvement
• Translator

  Freelance

  2019.08-2023.01

  (4 years)

  Responsibilities: Translated legal, technical, and marketing documents with accuracy and cultural sensitivity. Proofread and edited materials to ensure linguistic precision. Collaborated with teams to maintain consistent messaging across multiple languages. Conducted quality assurance checks to maintain high standards of translation accuracy. Utilized industry-standard tools to optimize translation workflows and manage terminology databases. Key Skills Applied: Multilingual Proficiency Cultural Adaptability Technical Writing & Editing

Educational experience

• Beijing Normal University

  MBA (Master of Business Administration)

  2020.09-2022.09

  (2 years)

  MBA (Master of Business Administration)
• Kemerovo State University

  Bachelor of Science in Foreign Languages and Media Communications

  2016.09-2020.09

  (4 years)

  Bachelor of Science in Foreign Languages and Media Communications

Languages