
STRUTSKII
Customer Success Manager
Male27 y/oAdministrative Specialist/Assistant/After-sales customer service/Customer Service Specialist/Customer Service Manager/Supervisor/Business driver/File ManagementLive in United StatesNationality United States
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Work experience
Customer Success Manager
Pantum International
2023.09-Current(2 years)
Responsibilities:
Managed a network of international service providers across Spain,Italy, Russia,Mexico,
and the USA, ensuring operational efficiency and compliance.
Negotiated contracts and established agreements with vendors, stabilizing and enhancing
service networks.
Provided pre-sales and after-sales support to local businesses and end-users, ensuring
seamless service delivery.
Conducted data analysis to monitor spare part usage and repair histories, driving product
quality improvements.
Delivered onboarding and training programs for service providers to uphold high repair
standards.
Resolved customer concerns with diplomacy,fostering trust and long-term relationships.
Key Achievements:
Successfully onboarded and stabilized 8service providers, overseeing over 280 repair
points globally.
Reduced repair turnaround times by25%through effective training and process
optimization.
Regional HR Business Partner
Desay SV Automotive Co., Ltd.
2023.01-2023.09(9 months)
Responsibilities:
Designed and implemented employee onboarding and training programs aligned with
company culture.
Defined performance standards and managed HR operations for the division, ensuring
compliance with legal standards.
Created and tracked recruitment KPIs to identify areas for process improvements.
Prepared and managed budgets for recruitment and training initiatives.
Coordinated employer branding activities,including recruitment events and campaigns.
Drafted and enforced policies aligned with business goals and regulatory compliance.
Key Skills Applied:
Strategic HR Management
Cross-Cultural Communication
Performance Evaluation and Improvement
Translator
Freelance
2019.08-2023.01(4 years)
Responsibilities:
Translated legal, technical, and marketing documents with accuracy and cultural
sensitivity.
Proofread and edited materials to ensure linguistic precision.
Collaborated with teams to maintain consistent messaging across multiple languages.
Conducted quality assurance checks to maintain high standards of translation accuracy.
Utilized industry-standard tools to optimize translation workflows and manage terminology
databases.
Key Skills Applied:
Multilingual Proficiency
Cultural Adaptability
Technical Writing & Editing
Educational experience
Beijing Normal University
MBA (Master of Business Administration)
2020.09-2022.09(2 years)
MBA (Master of Business Administration)
Kemerovo State University
Bachelor of Science in Foreign Languages and Media Communications
2016.09-2020.09(4 years)
Bachelor of Science in Foreign Languages and Media Communications
Languages
Russian
Native
English
Native
Chinese (Mandarin)
Proficient
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