Work experience

• Technical Specialist

  Apple

  2019.09-Current

  (6 years)

  (5 years 7 months) - Provide expert technical support for Apple products, including iOS, iPadOS, WatchOS, and MacOS, ensuring prompt resolution of customer issues and inquiries. - Diagnose and troubleshoot hardware and software issues with precision, delivering effective solutions in accordance with Apple's quality standards. - Perform hardware and software repairs on Apple devices, maintaining a safe and organized repair environment. - Collaborate with team members and management to enhance service efficiency and optimize customer satisfaction. - Support Genius Admin responsibilities, including managing service appointments, overseeing repair workflows, and ensuring the seamless operation of the Genius Bar. - Manage inventory, including tracking and ordering parts and tools, ensuring availability and minimizing downtime.
• Crew Member

  Little Oceanauts

  2018.12-2019.08

  (9 months)

  -Assisted customers with liability forms -Handled all transactions -Supervised guest while maintaining a safe and fun environment -Effectively managed and distributed breaks and lunches to crew members -Assisted in developing, publishing, and maintaining company website.
• Bobarista

  Boba Guys

  2018.03-2019.03

  (a year)

  (1 year 1 month) -Handled and prepared drinks and food items for customers -Assisted in preparing drink ingredients such as Purees and toppings -Handled cash transactions
• Part-Time Athlete (SnR 2016-2018)

  Nike

  2016.07-2019.01

  (3 years)

  (Sales Floor 2018-2019) (2 years 7 months) -Handled all incoming shipments of inventory. -Maintained and organized stock rooms to provide ease of access to clothing and footwear. -Assist customers find the right footwear and apparel to fit their needs

Educational experience

• San Jose State University

  Computer Engineering

  2019.08-2022.08

  (3 years)
• Skyline College

  Computer Science

  2016.08-2019.05

  (3 years)

Certificates