Stephany's Resume

Stephany

Greater Tampa Bay Area

Nationality United States

Customer Support Specialist
Yara North America
2022.01-Current
(4 years)
-Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.-Support customers on order requests made via phone or email.-Yara contact person for customers, plants, transportation, credit, and commercial team, concerning all orders and shipment issues.-Hold critical judgment of orders, to identify possible shipment delays or improper pricing.Utilized problem-solving skills to identify and resolve customer concerns in a timely and efficient manner.-Collaborated with team members and supervisors to ensure consistent and quality service delivery.-Sustain knowledge of Yara’s vast catalog of products and terminals to provide exceptional service when assisting customers during order processing.
Senior Airman
United States Air Force
2021.09-Current
(4 years)
Customer Service Data Specialist
Yara North America
2021.10-2022.01
(4 months)
-Monitor various SAP reports daily to ensure timely and accurate processing of transactions.-Ensure proper processing of shipment and inventory reports in SAP.-Manually upload shipment data to SAP.-Review and process, as required, terminal shipment documentation.-Confirm proper handling and mailing of customer invoices.-Audit Customs documentation to ensure Yara is in compliance with customs regulations.-Ensure that all customer service activities are performed in compliance with Yara regulations and procedures.
Supply Chain Specialist
GA Paper International
2018.01-2020.12
(3 years)
-Managed high-volume business-to-business (B2B) shipping operations, overseeing the transportation and logistics of goods between company locations, suppliers, and customers.-Coordinated shipments, including order processing, shipment scheduling, carrier selection, container volume, and tracking to ensure timely delivery and customer satisfaction.-Negotiated contracts and rates with shipping lines, freight forwarders, and logistics providers to optimize cost-efficiency and service quality.-Authorized agent to utilize the Automated Export System (AES) software for transmission of Electronic Export Information to the US Census Bureau, ensuring compliance with import/export regulations on every shipment.-Collaborated with internal departments, external partners, and stakeholders to streamline shipping processes and resolve any logistical challenges or issues.-Monitored and analyzed key performance indicators (KPIs) related to B2B shipments to identify opportunities for improvement and enhance operational efficiency.-Provided regular updates and communication to internal teams and external partners regarding the status of shipments and any potential delays or disruptions.-Demonstrated expertise in shipping practices, industry trends, and best practices to ensure the smooth flow of goods and materials throughout the supply chain.
Logistics Department
Hapag-Lloyd
2014.09-2015.06
(10 months)
-Managed inventory of empty cargo containers at depot facilities across multiple countries of Central America, ensuring optimal levels of stock availability and efficient utilization according to customer demand.-Coordinated the sale and return of subleased containers, following up in the nationalization and neutralization process as per each country’s requirements.-Reviewed and approved accuracy of transactions pertaining to equipment storage, port, and operational costs.-Streamlined the relocation process of overdue equipment to ensure quicker turn-around time and transfer of equipment to necessary sites to avoid demurrage charges.-Provided regular reports and updates to management on inventory status, trends, and performance across depot facilities in different countries.-Demonstrated strong leadership, communication, and problem-solving skills in managing the inventory of empty cargo containers in a multinational and decentralized environment.
Compliance Analyst
Citi
2014.01-2014.09
(9 months)
-Conducted thorough investigations and analysis of customer transactions to identify patterns, trends, and irregularities that can indicate potential money laundering, terrorist financing and structuring.-Performed basic and enhanced due diligence (EDD) KYC reviews for new and existing customers by researching/gathering client information, utilizing online and internal technical resources.-Monitored and assessed alerts generated by the banks anti-money laundering monitoring systems.-Completed suspicious activity reports (SARs) in compliance with regulatory requirements.-Leveraged internal compliance systems in accordance with global standard policies to ensure effective monitoring and reporting to mitigate client and organization risk in the global marketplace.
Transshipment | Operations | Export Coordinator | Commercial Analyst
MSC Mediterranean Shipping Company
2006.10-2013.02
(6 years)
TransshipmentOversaw the efficient handling of containers in transit, ensuring timely and secure transfer with connecting vessels, while utilizing the FIFO method.Collaborated with cross-functional teams, including headquarters, operations, vessel planners, and ports to optimize routes, schedules, and handling procedures for cargo in transit at Port Caucedo, Port Haina, and Freeport, Bahamas.Completed and disseminated daily analytic transshipment reports to headquarters and relevant teams, which aid in decisions such as route changes and proper utilization of resources.Resolved logistical challenges, such as delays, due to randomized custom inspections, transportation disruptions, due to weather or damages on vessels and containers.Created and implemented best practices and procedures for the department. Conducted comprehensive training sessions for new hires, including all members of a new branch in Panama City.Oversaw the loading and unloading of cargo shipments, ensuring proper handling, documentation, and compliance with international shipping regulations.OperationsParticipated in daily port planning meetings and coordination sessions to contribute insights and recommendations to coordinate vessel schedules and optimize berth utilization for efficient cargo handling operations.Communicated daily updates of the berthing plans to relevant stakeholders, including ship captains, to facilitate smooth discharging and loading operations. Monitored and adjusted berthing plans in real-time to accommodate changes in vessel arrivals, departures, or unexpected events that may impact port operations.Export Coordinator | Commercial AnalystFast-tracked the completion of all client-required documentation, including bookings and bills of lading, and customs documents, needed for the export of goods.Analyzed and assessed pricing quotes for potential and existing clients to provide the most efficient and reliable service while maximizing revenue.