Work experience

• Technical Support Engineer

  Salesforce

  2021.08-Current

  (4 years)

  4 years 8 months (3 years 8 months)
• Technical Support Engineer

  //

  2021.02-2021.07

  (6 months)
• Customer Service Representative

  Swissport

  2019.01-2019.08

  (8 months)

  •Contacted between 3 to 5 customers per hour to rebook shipments that have missed their flight ensuring customers received quick and easy accommodations •Forwarded up to 5 daily reports each shift to upper management achieving positive management feedback •Recorded and organized over 600 Air Waybills of warehouse inventory in an Excel Workbook each night accomplishing accurate inventory reports •Answered up to 30 phone calls a night to assist clients in locating their freight resulting in excellent customer satisfaction
• Team Lead, Key Holder

  Sephora Inside Jcpenney

  2017.06-2018.08

  (a year)

  (1 year 3 months) •Trained over five new hires on product knowledge in over 40 cosmetic brands resulting in new hires using accurate information when assisting clients •Communicated with three brand vendors monthly to plan team training leading the team to become knowledgeable with new products and assist clients efficiently •Supervised a team of 7 each shift and assigned tasks for each team member promoting efficient communication between management and employees •Pushed daily departmental sales of $10,000 three times a week resulting in the team reaching or surpassing the goal

Educational experience

• Jefferson High School

  Information Technology

  2020.01-2021.01

  (a year)
• High School Diploma

  2011.01-2015.01

  (4 years)

Certificates